Nicole Callahan

DC chillin but a Boston girl at heart. GW alum, Boston Bruins fanatic, happy hour enthusiast, DC explorer, @FAFSA Customer Analytics. Opinions = mine.

[Nicole Callahan @NACallahan]

Heartbreaking thread that hits home for me. It wasn't long ago that I was Kyra, hustling to get to and through GW. I hope @GWtweets can find a way to help.

[Nicole Callahan @NACallahan]

We're hiring 2 #UX Designers at @FAFSA: https://t.co/dMsoygClYu Lots of work to do to make the #financialaid and #studentloan experience better. Come help us (and work toward Public Service Loan Forgiveness as you do it!) #DCjobs

[Nicole Callahan @NACallahan]

If you're at #SXSW, come to Hilton Salon G at 2pm to hear how @USCIS @uspto, and @FAFSA are using technology to help humanize government. https://t.co/8WkcY80rlY #digitalgov #socialgov

[Nicole Callahan @NACallahan]

Incredible presentation by my fellow behavioral econ nerd, @katyaandresen on how to tap into the unthinking mind & deliver experiences that matter. (Bonus: #CapitalOneHouse is doing charity instead of swag & I got to vote for the org that raised me. I ❤️ @BGCA_Clubs)

[Nicole Callahan @NACallahan]

Excited for my first #SXSW session! (Especially since it’s an all lady panel 👏) Ever bought trip insurance you didn’t intend to? Signed up for a monthly subscription when you thought you were making a one-time purchase? You can thank dark patterns. #choicearchitects

[Nicole Callahan @NACallahan]

SXSW-bound! Who’ll be in Austin this weekend?

[Nicole Callahan @NACallahan]

@jstnchsbrwn @SenateHELP @nasfaa Awesome! Come visit next time you’re in town!

[Nicole Callahan @NACallahan]

@HarrisTeeter For real?

[Nicole Callahan @NACallahan]

@MirandaLeeinDC @FAFSA He sounds like he actually believes the lies coming out of his mouth 🙄 But you were 🔥🔥. Submit this!

[Nicole Callahan @NACallahan]

@LazyDonut 🤚👎🙄

[Nicole Callahan @NACallahan]

🙌 🙌 🙌 https://t.co/U7pk5Cwodl

[Nicole Callahan @NACallahan]

Love this! One thing to add- problem framing is important. So important to talk to customers and make sure you’re solving the RIGHT problem before you get too far! #digitalcitizensummit18

[Nicole Callahan @NACallahan]

Our customers may be very different, but so many parallels between @AARP and @FAFSA #CX Strategy. #DigitalCitizenSummit18

[Nicole Callahan @NACallahan]

@LazyDonut @tharessk @kgpabulos @Tweetbellisa Oh please! Still trying to keep up with you all 😊

[Nicole Callahan @NACallahan]

This’ll hopefully save my fellow #FSATC2017 runners a wait in the concierge line.

[Nicole Callahan @NACallahan]

@tylerpruett Ha! I take up 2 chairs with all these devices.

[Nicole Callahan @NACallahan]

@stephenblaylock Ha! I’ll be here all week! Find me and say hello :)

[Nicole Callahan @NACallahan]

En route to #FSATC2017!

[Nicole Callahan @NACallahan]

2018-19 FAFSA Mistakes blog post is up! More to come this week! Less than a week to go! #fachat #scchat #emchat https://t.co/pOddrbGqdi

[Federal Student Aid @FAFSA]

Way too many people make mistake #5: https://t.co/lpTvyfyRqP

[Nicole Callahan @NACallahan]

Hey #NCAN2017: Come to Harbor Island 1 @ 2:00 to get 2018-19 FAFSA updates & learn how to help your students avoid common FAFSA mistakes.