NECCF

The largest organization in the NorthEast exclusively dedicated to the education and relationship building of contact center & customer service professionals.

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What’s your biggest contact center challenge right now?

A. Staffing & retention
B. Training & onboarding
C. Technology / systems
D. Customer expectations
E. Something else

Drop your answer below 👇

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��� Where in the Contact Center World Are You?
Click Here: https://t.co/UZCmsxzV6g

[NECCF @NECCF]

📬 Sign up for our weekly newsletter and gain exclusive access to resources that will help you tackle challenges and elevate your CX strategies.

Join us today: https://t.co/W0GuHZIzNs

#ContactCenterManagement #CXExcellence #WorkforceManagement #NECCFCommunity

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📍 Where in the Contact Center World Are You?
Click Here: https://t.co/UZCmsxzV6g

[NECCF @NECCF]

Traditional forecasting assumes the past predicts the future.

Watch the session featuring Marcel Barrera (ServiceMob) and Dave Teixeira (Bridgepointe).

The replay is now available: https://t.co/eS2AJnEWlt

[NECCF @NECCF]

How is AI changing quality assurance in the contact center?

A practical conversation on what teams are actually seeing inside operations today.

📅 Wednesday, May 6, 2026
📍 The Connors Center, Dover, MA

Register here:
https://t.co/a0l4iMu5S3

[NECCF @NECCF]

March 31
12:00–1:00 PM EST
Hosted by NECCF and ExSynt Solutions.

Register Now: https://t.co/kDVjEgdawy

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These were some of the topics discussed in our latest NECCF Virtual Workshop on AI powered forecasting. If you missed it, the session featuring Marcel Barrera (ServiceMob) and Dave Teixeira (Bridgepointe) is now available to watch online: https://t.co/eS2AJnEWlt

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AI is reshaping how contact centers operate, and the pace of change is only accelerating.

Join NECCF on Wednesday, May 6, 2026 at The Connors Center in Dover, MA for a full day of real conversations and practical insights.

Register now: https://t.co/a0l4iMu5S3

[NECCF @NECCF]

Virtual.
Noon EST.
March 31.

Save your seat: https://t.co/kDVjEgdawy

[NECCF @NECCF]

Give Your Contact Center the Tools to Succeed!

📬 Sign up for our weekly newsletter and gain exclusive access to resources that will help you tackle challenges and elevate your CX strategies.
https://t.co/W0GuHZIzNs

#CXManagement #NECCFResources #ContactCenterTools

[NECCF @NECCF]

How is your organization forecasting contact center demand today?

Our recent NECCF Virtual Workshop explored a different approach: Forecasting as a Service (FaaS) and AI driven experiential forecasting.

Watch the full workshop: https://t.co/eS2AJnEWlt

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Join us at the NECCF Spring Forum for a real-world conversation on what is changing and what leaders should prepare for next.

📅 May 6, 2026
📍 The Connors Center, Dover, MA

Register:
https://t.co/a0l4iMu5S3

[NECCF @NECCF]

Virtual Workshop
Tuesday, March 31
12:00–1:00 PM EST

Register now: https://t.co/kDVjEgdawy

[NECCF @NECCF]

📍 Where in the Contact Center World Are You?
Click Here: https://t.co/UZCmsxzV6g

[NECCF @NECCF]

AI is forcing CX leaders to rethink strategy, leadership, and how teams operate.

A conversation focused on leadership, decision making, and what comes next for CX teams.

📅 May 6, 2026
📍 The Connors Center, Dover, MA

Register here:
https://t.co/a0l4iMu5S3

[NECCF @NECCF]

AI is transforming how contact centers operate, and the conversation is happening at the NECCF Spring Forum.

📅 Wednesday, May 6, 2026
📍 The Connors Center, Dover, MA

Register today:
https://t.co/a0l4iMu5S3

[NECCF @NECCF]

Join NECCF for this powerful session with Marcel Barrera and see what experiential forecasting really looks like.

Register now: https://t.co/kDVjEgdawy

[NECCF @NECCF]

Facing Contact Center Challenges?

📬 Sign up for our weekly newsletter and gain exclusive access to resources that will help you tackle challenges and elevate your CX strategies.
https://t.co/W0GuHZIzNs

#ContactCenterGrowth #NECCFCommunity #CXSupport

[NECCF @NECCF]

📍 Where in the Contact Center World Are You?
Click Here: https://t.co/UZCmsxzV6g