The largest organization in the NorthEast exclusively dedicated to the education and relationship building of contact center & customer service professionals.
Whatβs your biggest contact center challenge right now?
A. Staffing & retention
B. Training & onboarding
C. Technology / systems
D. Customer expectations
E. Something else
Drop your answer below π
Traditional forecasting assumes the past predicts the future.
Watch the session featuring Marcel Barrera (ServiceMob) and Dave Teixeira (Bridgepointe).
The replay is now available: https://t.co/eS2AJnEWlt
How is AI changing quality assurance in the contact center?
A practical conversation on what teams are actually seeing inside operations today.
π Wednesday, May 6, 2026
π The Connors Center, Dover, MA
Register here:
https://t.co/a0l4iMu5S3
These were some of the topics discussed in our latest NECCF Virtual Workshop on AI powered forecasting. If you missed it, the session featuring Marcel Barrera (ServiceMob) and Dave Teixeira (Bridgepointe) is now available to watch online: https://t.co/eS2AJnEWlt
AI is reshaping how contact centers operate, and the pace of change is only accelerating.
Join NECCF on Wednesday, May 6, 2026 at The Connors Center in Dover, MA for a full day of real conversations and practical insights.
Register now: https://t.co/a0l4iMu5S3
Give Your Contact Center the Tools to Succeed!
π¬ Sign up for our weekly newsletter and gain exclusive access to resources that will help you tackle challenges and elevate your CX strategies.
https://t.co/W0GuHZIzNs
#CXManagement#NECCFResources#ContactCenterTools
How is your organization forecasting contact center demand today?
Our recent NECCF Virtual Workshop explored a different approach: Forecasting as a Service (FaaS) and AI driven experiential forecasting.
Watch the full workshop: https://t.co/eS2AJnEWlt
Join us at the NECCF Spring Forum for a real-world conversation on what is changing and what leaders should prepare for next.
π May 6, 2026
π The Connors Center, Dover, MA
Register:
https://t.co/a0l4iMu5S3
AI is forcing CX leaders to rethink strategy, leadership, and how teams operate.
A conversation focused on leadership, decision making, and what comes next for CX teams.
π May 6, 2026
π The Connors Center, Dover, MA
Register here:
https://t.co/a0l4iMu5S3
AI is transforming how contact centers operate, and the conversation is happening at the NECCF Spring Forum.
π Wednesday, May 6, 2026
π The Connors Center, Dover, MA
Register today:
https://t.co/a0l4iMu5S3
Join NECCF for this powerful session with Marcel Barrera and see what experiential forecasting really looks like.
Register now: https://t.co/kDVjEgdawy
Facing Contact Center Challenges?
π¬ Sign up for our weekly newsletter and gain exclusive access to resources that will help you tackle challenges and elevate your CX strategies.
https://t.co/W0GuHZIzNs
#ContactCenterGrowth#NECCFCommunity#CXSupport