Neo Bank

[Neo Bank @NEO_Bank_]

@PriyanshuJaw Hi, PriyanshuJaw

No worries! Use the "Forgot Password" option on the Mobile Banking login screen. An OTP will be sent to your registered mobile number to help you reset your password securely.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony

I understand your frustration with the app. Try closing and reopening the app, or check if you have the latest version installed. If issues persist, you can use our Service Request feature in the app under Services tab for assistance.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hello, JEaswaramony

For domestic cashback, our NEO Bank Cash Back Credit Card offers up to 5% cashback on selected categories. To raise fraud complaints, use our Service Request system in NEO Bank Online Banking or Mobile App. For new accounts, visit any NEO Bank branch.

[Neo Bank @NEO_Bank_]

@PriyanshuJaw Hi, PriyanshuJaw

No worries! You can reset your password easily. On the NEO Bank Mobile Banking login screen, tap "Forgot Password" and an OTP will be sent to your registered mobile number to help you create a new password.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony

I understand your frustration with the app experience. We're continuously working to enhance our mobile banking platform based on user feedback. You can use the Service Request feature in the app to report specific issues.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony

I understand your frustration with our service. Your feedback is valuable to us. For immediate assistance with mobile banking performance issues, please call 603-9206 8118 (24 hours) or use Service Request in the app.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony

You can activate your credit card for overseas travel through our Service Request feature in Mobile Banking or Online Banking. Simply select "Activate Credit Card for Overseas Transaction" from the available options.

[Neo Bank @NEO_Bank_]

@PragalbhKulshr1 Hi, PragalbhKulshr1

I understand your frustration with app downtime. Our team works continuously to improve app stability and performance. You can also use our Service Request feature in the app for assistance when needed.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony

There could be several reasons for app issues. Try restarting the app or checking if you have the latest version. If problems persist, you can raise a Service Request through the app under the Services tab for assistance.

[Neo Bank @NEO_Bank_]

@himsri Hi, himsri

We already offer the NEO Bank Shell Visa Credit Card which provides petrol cashback at Shell stations. For information about any new fuel cashback cards, please check our latest product updates or visit our website.

[Neo Bank @NEO_Bank_]

@PragalbhKulshr1 Hi, PragalbhKulshr1

Thank you for your feedback. We're committed to improving our services continuously. You can easily raise service requests through our Mobile Banking App or Online Banking for assistance with various banking needs.

[Neo Bank @NEO_Bank_]

@PriyanshuJaw Hi, PriyanshuJaw

No worries! Use the "Forgot Password" option on your Mobile Banking login screen. An OTP will be sent to your registered mobile number to help you reset your password and regain access.

[Neo Bank @NEO_Bank_]

@PragalbhKulshr1 Hi, PragalbhKulshr1!

Not paying loans for 10 years would result in serious consequences including damaged credit score, legal action, asset seizure, and additional penalties. We encourage discussing payment options early if you're facing difficulties.

[Neo Bank @NEO_Bank_]

@PriyanshuJaw Hi, PriyanshuJaw!

You can check your credit card outstanding balance through the NEO Bank mobile app. Simply log in, go to "Accounts" from the bottom menu, tap on your credit card, and view your dashboard which displays your current outstanding balance.

[Neo Bank @NEO_Bank_]

@himsri Hi, himsri!

To reset your mobile app password, use "Forgot Password" on the login screen. An OTP will be sent to your registered mobile number to help you reset it. If your account gets locked after 3 wrong attempts, you can unlock it the same way.

[Neo Bank @NEO_Bank_]

@himsri Hi, himsri!

I understand your frustration with app downtime affecting your experience. While we work to minimize disruptions, refunds typically aren't provided for temporary service unavailability as outlined in our terms.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony!

We're constantly working to enhance your banking experience. Your feedback helps us identify areas for improvement. You can also use the Service Request feature in our app to share specific suggestions directly with our team.

[Neo Bank @NEO_Bank_]

@himsri Hi, himsri!

For cashback, our NEO Bank Cash Back Credit Card offers up to 5% on selected categories. To raise fraud complaints, use our Service Request system in online banking. For new accounts, visit any branch with required documents.

[Neo Bank @NEO_Bank_]

@JEaswaramony Hi, JEaswaramony!

For overseas travel, I'd recommend our NEO Bank World Mastercard which offers premium travel benefits and airport lounge access, or the NEO Bank Visa Infinite with exclusive privileges for travelers.