Nicholas Leonard

[Nicholas Leonard @ngleonard23]

I am extremely happy to share that @BestBuySupport was able to completely resolve my father's refrigerator debacle within 24 hours!

@BestBuy has a great customer service team working with their social media account. They listened, identified the issue, and fixed it.

Thank you!

[Nicholas Leonard @ngleonard23]

@BestBuySupport My parents are not on Twitter/X. I will send you the info you requested. They have been given the run around with customer support thus far. I am hoping this is a more productive conversation to help my parents replace the fridge they lost due to the Best Buy team's error.

[Nicholas Leonard @ngleonard23]

I had to create an X account to get help from @BestBuy / @BestBuySupport.

This is a frustrating situation (see below) caused by Best Buy employees, which we are hoping to turn around into a positive experience.

See below:

[Nicholas Leonard @ngleonard23]

I am not looking to get anyone fired or a big settlement. I just want my parents to be fairly compensated /replacement for the $800 refrigerator the @BestBuy install team threw out when not instructed to.

Would love to get a quick fix and make this a @BestBuy win story!

[Nicholas Leonard @ngleonard23]

My father even offered to go 50/50 with @BestBuy the team who trashed the working refrigerator (nice gesture) but they said no and even mocked my parents as trying to take advantage of them.