Best Buy Support

Have questions about @BestBuy? Need support? Let us know! We’re here to help weekdays 8:00 a.m. to 7:00 p.m. CT, weekends and holidays 9:30 a.m. to 6:00 p.m. CT

[Best Buy Support @BestBuySupport]

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[Best Buy Support @BestBuySupport]

Good Evening, Tim. Remote services require certain software to log into your device. As this software is not available on a cell phone, we would only be able to provide support via general call troubleshooting or in store. Please feel free to DM us if you have any additional questions.

[Best Buy Support @BestBuySupport]

@anshul_singhal Hi, Anshul,

Thank you for reaching out. This is far from the experience we intend to provide. If additional assistance is needed, please reach out to us in a direct private message. Thanks. https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@egkraven Hello, thank you for reaching out to us here. We'd be happy to look into this. Can you send a DM to get started? https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

Hi there,

Thank you for bringing this to our attention. I'm sorry to hear you've had a regrettable experience with your Best Buy Credit Card.

We'd appreciate the opportunity to learn more about what happened and see how we may be able to help. Please feel free to send us a private message.

[Best Buy Support @BestBuySupport]

@kimberly81488 Thank you for your post. Getting a new phone is exciting. We want every delivery to go well, this does not sound like it did. We would be glad to look into the options. Please reach out in a Direct Message.

[Best Buy Support @BestBuySupport]

@GradleRose77 We would be glad to advise you on what you are looking to have done or if a solution exists for the problem you are looking to correct if you would like to reach out for assistance in a DM. https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@masseywhtw Hi, thanks for reaching out to us here. There are already some good deals going on gaming laptops and more! You can check out the PC gaming deals at the link below!

https://t.co/uG4SPE9oBJ

[Best Buy Support @BestBuySupport]

@ChrisWh16487517 Hi, Chris,
Thank you for reaching out to us. We understand why this experience would be disappointing, especially given the time you've spent with us. We would like to look into this for you. Please send us a private message. https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@stephenmarsden Hello,

Thanks for reaching out. We understand not receiving your PlayStation 5 and now also not receiving a refund, wouldn't be ideal. We'd like to review this further with you to determine options that can be provided. Please send a DM, so we can discuss this further with you. https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

Hi there!

Thank you for reaching out. Using your reward points should be a simple process, so we completely understand your concern if things haven't gone as smoothly as it should. We'd love the opportunity to see what we can do to help. Feel free to reach out to us in a DM for further support.

[Best Buy Support @BestBuySupport]

@luisjuanmx Hello, Thank you for reaching out to us. We appreciate your feedback and understand your preference for speaking directly with a store. If you still need assistance, please send us a private message with more details, and we'll be happy to help. https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@fiftycecent Hi, thanks for reaching out to us here. We'd be happy to take a look at the status of your order for you. Can you send a DM to get started? https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@houston_pumas Hello,

Thank you for reaching out to us. Having your order cancelled is never great news, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. To get started, can you please send us a DM? https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@theknightshift Greetings,

Thank you for your post. We want every delivery to go well. It sounds like we may have missed the mark with your delivery. Please feel free to send a direct message so that we can look at options to assist you.

[Best Buy Support @BestBuySupport]

Hello,

Thank you for reaching out. The earliest that we typically advise that a store pickup order will be ready in, is one-hour (https://t.co/mLGHazWsSO). We can understand having it take longer than expected though, wouldn't be welcome, especially in the conditions that you described.

We'd like to review this further with you, if you can please send a DM to begin that discussion.

[Best Buy Support @BestBuySupport]

@rickyhle We understand the frustration when your experience with Best Buy did not meet your expectations. For assistance, please feel free to reach out to us in a DM. https://t.co/UTTgHdlJNj

[Best Buy Support @BestBuySupport]

@Southern_Carm If you would like us to take a closer look into this with you, please send us a DM. We look forward to assisting you there.

[Best Buy Support @BestBuySupport]

@MikeNMusic1865 Hello and thank you for providing your feedback. If you need any assistance or would like to get your experience documented, please reach out via DM. Thanks. https://t.co/UTTgHdlJNj