Nicolas Grossemy

[Nicolas Grossemy @NGrossemy23925]

@AnweshaMajhi_ @ParisPanini Seeing something like this is really hits hard. A huge part of building Paris Panini has been trying to create a brand people can trust. I put a lot of effort into making sure experiences like this don’t happen, which is why I want to understand exactly where we fell short.

[Nicolas Grossemy @NGrossemy23925]

@AnweshaMajhi_ @ParisPanini @AnweshaMajhi_ Could you please DM me your order details? I’ll look into this personally, trace where the process failed, and make sure the necessary corrective action is taken. I know an apology doesn’t undo the experience, but please know I’m taking this very seriously.

[Nicolas Grossemy @NGrossemy23925]

@AnweshaMajhi_ @ParisPanini @AnweshaMajhi_ We have strict processes in place across our kitchens specifically to prevent something like this from happening, I need to understand exactly where this order came from and what went wrong. I don’t want to make assumptions without having the full details.

[Nicolas Grossemy @NGrossemy23925]

@AnweshaMajhi_ @ParisPanini Hi @AnweshaMajhi_ , Nicolas here, founder of Paris Panini. I’m extremely sorry you had to experience this. What you received is completely unacceptable and falls far below the standards we set for ourselves.