National Healthcare Communication Programme

The NHCP is designed to support staff to take a skilled, person-centred approach in all conversations with patients, their families and with colleagues.

[National Healthcare Communication Programme @NHCProgramme]

Sos le Wini (“Pause with Wini”) is a new series of daily 5‑minute audio reflections created for people working in healthcare. Just press play.
• Via app: https://t.co/BzWAuBElBw
• On Spotify: “Sos le Wini”. Start today: Week 6, Nonverbals: Space, Honesty, Grounding & Goodbyes.

[National Healthcare Communication Programme @NHCProgramme]

Welcome to Sos le Wini – a weekly pause for calm, compassionate communication in healthcare.
Week 5: Nonverbals (Part 2). “Speaking With the Body: Voice, Silence, Eyes, and Hands". Click on the link to listen: https://t.co/oKrJ6ZKk8Q
# selfawareness
#meditation
#communication

[National Healthcare Communication Programme @NHCProgramme]

Welcome to Sos le Wini – a weekly pause for calm, compassionate communication in healthcare.
 Week 4: Nonverbals (Part 1). “Speaking With the Body: Safety, Warmth and Clarity". Click on the link to listen. https://t.co/e1MJhBeo1j
#selfawareness
#meditation
#communication

[National Healthcare Communication Programme @NHCProgramme]

Week 3: Building relationships. Click on the link to listen: https://t.co/jpIlZcp4yx
#selfawareness
#meditation
#communication
#stress
#mindfulness
#healthcare
#growth
#stressrelief
#values
#curiosity
#kindness
#humility
#wisdom
#trust

[National Healthcare Communication Programme @NHCProgramme]

Week 2: Self-awareness and mindful communication. Click on the link to listen: https://t.co/rCitbt5nFc
#selfawareness
#meditation
#communication
#stress
#mindfulness
#healthcare
#growth
#stressrelief
#values
#curiosity
#kindness
#humility
#wisdom
#breathe

[National Healthcare Communication Programme @NHCProgramme]

Week 1: Values in healthcare communication. Click on the link to listen: https://t.co/5mdACvruWX
#selfawareness
#meditation
#communication
#stress
#mindfulness
#healthcare
#growth
#stressrelief
#values
#curiosity
#kindness
#humility
#wisdom

[National Healthcare Communication Programme @NHCProgramme]

Communication is visible behaviour, practised skills, and core values all working together. By nurturing the roots (our values) and strengthening the trunk (our skills), we support the outer branches & leaves (our communication) to become more authentic, clear and compassionate.

[National Healthcare Communication Programme @NHCProgramme]

Demonstrating Empathy can build relationships and enhance trust...

In demonstrating empathy, we give others the time and space they need to express themselves fully and to feel understood.

Click this link https://t.co/ZxAIPxiAaV to view the 4 minute video.

[Olivia Wall @Olivia_Wall_]

Fabulous teaching resources for staff and students using graphic novels to convey clear, concise and informative points @NHCProgramme
Great additions to any student reading lists.

[National Healthcare Communication Programme @NHCProgramme]

Communication skills at the end of life can be used to support the dying person & their loved ones...to help identify priorities and to explain what is likely to happen next. Download our graphic novel for end-of-life conversations👇https://t.co/S55pwuuIS2

[National Healthcare Communication Programme @NHCProgramme]

Empathy involves paying attention to words & nonverbal cues and extracting underlying emotions. It involves taking time to acknowledge & validate emotion. This helps enhance trust and collaboration. Download our graphic novel for demonstrating empathy👇https://t.co/4l2JjB7Cei

[National Healthcare Communication Programme @NHCProgramme]

What if healthcare staff were more curious? What if they were concerned about what is important to this patient? What if healthcare staff were to regularly ask themselves whether they truly listened to their patients? Download our graphic novel here👇https://t.co/EIXYfYIWtU

[National Healthcare Communication Programme @NHCProgramme]

Reflective listening is an essential communication skill that enables us to demonstrate empathy & collaborate with people to call forth their strengths, resources, and motivations for change. Download our new graphic novel for Motivational Interviewing👇https://t.co/skhJfk77h1

[National Healthcare Communication Programme @NHCProgramme]

Noise and distractions can heighten anxiety and stress, especially during difficult conversations. Delivering sad news in a quiet, calm, supportive setting demonstrates respect for the parents' experience and their right to grieve in private. @careexperience

[National Healthcare Communication Programme @NHCProgramme]

Using good communication skills helps to build trust & confidence. Affiliation describes the sense of connectedness with another group or person. Affiliation happens when we feel ‘we belong’, when we trust those around us & feel psychological safety @careexperience

[National Healthcare Communication Programme @NHCProgramme]

Effective leadership directly impacts the quality of team communication. Encouraging open dialogue creates a positive atmosphere. This helps team members to feel valued & information can flow more smoothly between the woman and members of the team @careexperience

[National Healthcare Communication Programme @NHCProgramme]

Assigning a Single Point Of Contact (SPOC) to communicate with the woman during an emergency can improve their care experience. The SPOC can channel relevant information to & from the team and protect the woman from being overwhelmed by the situation @careexperience

[National Healthcare Communication Programme @NHCProgramme]

Using motivational interviewing skills helps us step down from the expert role and come alongside the person. To listen with curiosity and empathy as we explore together what will work best for this person in this particular situation. @careexperience

[National Healthcare Communication Programme @NHCProgramme]

Communication tools like ISBAR₃ facilitate handover in the healthcare system. ISBAR₃ helps staff to share concise & important information in a short amount of time. It limits jargon, keeps the message clear, & removes the influence of hierarchy & personality @careexperience

[National Healthcare Communication Programme @NHCProgramme]

Clinicians can encounter challenges with handwritten prescriptions due to illegible handwriting, confusing abbreviations, & look-alike drug names. Solutions include standardising abbreviations, electronic prescribing & training staff to recognise medication errors @careexperience