Nelly Naserian

[Nelly Naserian @NNaserian]

@KeEquityBank Then you’ll truly regret your actions of negligence and incompetence

[Nelly Naserian @NNaserian]

@KeEquityBank am yet to get my refund..or should I proceed the legal way?

[Nelly Naserian @NNaserian]

@KeEquityBank How come I got the same conversation from Safaricom???..the fact that you’re lazy and don’t want to go back on your systems and check and you’re hell bent on making money illegally from innocent and unsuspecting clients !!!.. let’s meet in court…

[Nelly Naserian @NNaserian]

@KeEquityBank Despite this being a lapse on your end???? This is despicable and unscrupulous…how can I request for a card to be deactivated…you do t action on my request…6 mmo ths later you charge me an annual fee on the same card…don’t you see this as illegal????is your conscience okay?..

[Nelly Naserian @NNaserian]

@KeEquityBank Which activation????…I needed the card deactivated and my 240/- refunded…..I have shared the number already !!!!

[Nelly Naserian @NNaserian]

@KeEquityBank why do you charge me for an inactive card???..I haven’t used that card for a long time…I was actually charged for it at the application process..this is unacceptable and unethical..,,what fee is that ??

[Nelly Naserian @NNaserian]

@KeEquityBank All this while I thought the card was long deactivated only to find a 240/- deduction of “annual card fee”…on a supposedly card that all along knew was inactive

[Nelly Naserian @NNaserian]

@KeEquityBank But would this have happened if you had acted on the request made to block the card 6 months ago ????…your professional negligence is what has gotten us here!!!!….kindly refund my 240/- or we go the hard way

[Nelly Naserian @NNaserian]

@KeEquityBank secondly withholding information from clients is unethical..no one mentioned anything annual debit fee on debit cards..not to mention this is my second card with the bank …this is unscrupulous and unacceptable..before it gets ugly kindly refund my 240/-

[Nelly Naserian @NNaserian]

@KeEquityBank the card in question ought to have been deactivated since beginning of the year ..only to find out six months later the card is still active through the illegal debit on my account..this is professional negligence

[Nelly Naserian @NNaserian]

@KeEquityBank this is robbery in broad daylight!!!

[Nelly Naserian @NNaserian]

@KeEquityBank why do you deduct debit card fee for a card that is non existent????…

[Nelly Naserian @NNaserian]

@AbsaKenya why is your TAT different from other commercial banks in Kenya??..are not regulated by @CBKKenya ?

[Nelly Naserian @NNaserian]

@AbsaKenya The inbox is not helping..I have a deadline to submit the batch numbers on Monday..yet all you say is you’re working on it..how come the other institutions update within 24hrs how is yours different?

[Nelly Naserian @NNaserian]

@AbsaKenya why does it take more than 24 hours to get a batch numbers for a loan I paid yesterday..I thought the TAT for such was 24hrs…why is yours different from other providers??? This is very unpleasant client experience

[Nelly Naserian @NNaserian]

@KENYANALLIANCE this is thuggery

[Nelly Naserian @NNaserian]

@KENYANALLIANCE when am I receiving my interest from pension funds..you only remitted the principal amount after two years of investment

[Nelly Naserian @NNaserian]

@RBAKenya I lodged a pensions complaint more than three months ago..no updates from you whatsoever…what is happening???

[Nelly Naserian @NNaserian]

@PeterNdegwa_ @Safaricom_Care @SafaricomPLC I could sue you for that one or two days!…so much is at loss for that negligent service…I work from home and so much have been lost..are you willing to compensate me on all the loss incurred??

[Nelly Naserian @NNaserian]

@PeterNdegwa_ @Safaricom_Care @SafaricomPLC I thought the subscription is automated…why would you disconnect before the due date??!!I paid for 1 month not 28 days.,,will I be refunded the hours you illegally disconnected??..since midnight last Night.