NOOK Customer Care

The official NOOK Customer Service handle. Here to help daily from 8 am – 5:30 pm EST. For Barnes & Noble Customer Support, tweet @BN_care.

[NOOK Customer Care @NOOK_Care]

@Lady_Aleena @nookBN We're sorry to hear that. Which NOOK device do you have? You may want to check the following link: https://t.co/doAKHHunOV

[NOOK Customer Care @NOOK_Care]

@_mel_13__ Let's take a look. Please DM us your order number, email address and one of the eBook titles, so we may assist.

[NOOK Customer Care @NOOK_Care]

@fab4days Sorry for any disappointment. That's a decision made by the author/publisher. We suggest contacting them directly with your feedback.

[NOOK Customer Care @NOOK_Care]

@MathLisa Try to sign out then back into your account (Tap Account in the bottom right corner on the navigation bar. Then tap Sign Out and Confirm) If you continue to have issues, uninstall then reinstall the App.

[NOOK Customer Care @NOOK_Care]

@A_L_Shaner Try restarting the device, ensure you have a stable Wi-Fi connection, or check for software updates. If issue persists, please contact customer service with the details.
https://t.co/W6vOKEn23u

[NOOK Customer Care @NOOK_Care]

@NinjaFuzzyPaws @BN_care You may also take advantage of the corresponding discount on a new NOOK device. Or, you can download one of our free NOOK Reading Apps to access your previous purchases or download new content.

[NOOK Customer Care @NOOK_Care]

@NinjaFuzzyPaws @BN_care Sorry for the disappointment. As technology continues to evolve, older devices will eventually face limitations in terms of functionality and compatibility with newer software and services. After June, you will still have access to all previously downloaded content on the device.

[NOOK Customer Care @NOOK_Care]

@Jim164555555555 @nookBN We appreciate your feedback! We're always working on improving our Nook experience, including software updates to enhance speed and performance. NOOK app version 6.6.3 is now available. Go to Settings>See All Settings>About>Check for System Update.

[NOOK Customer Care @NOOK_Care]

@carolh313 Please close the app, reopen, and try to sign in now.

[NOOK Customer Care @NOOK_Care]

@carolh313 We are working on getting the issue resolved now.

[NOOK Customer Care @NOOK_Care]

@carolh313 We're sorry to hear about the trouble you're experiencing with the app. Our team is looking into this issue right now. We'll work to get you back to your reading as soon as possible. Thanks for your patience!

[NOOK Customer Care @NOOK_Care]

@CDPete123 You're welcome. We were able to locate your communication with our Support Team and have included that.

[NOOK Customer Care @NOOK_Care]

@CDPete123 We apologize for any inconvenience with regard to the issue you're experiencing viewing your Wishlist. The issue has been escalated to our NOOK Support Team for further investigation.

[NOOK Customer Care @NOOK_Care]

@A_L_Shaner Sorry for the difficulties you experienced contacting customer service via chat. We do see the DM that you sent and will respond to you there.

[NOOK Customer Care @NOOK_Care]

@A_L_Shaner We've responded to your DM regarding regarding your concerns.

[NOOK Customer Care @NOOK_Care]

@A_L_Shaner That doesn't sound accurate. Please DM us with the serial # of the device, your email address, and ticket # of the contact with customer service (if you have it) so we may take a look.

[NOOK Customer Care @NOOK_Care]

@A_L_Shaner Sorry for the difficulties you experienced using the live chat. Please contact NOOK Support at 1-800-843-2665 for further assistance.

[NOOK Customer Care @NOOK_Care]

@A_L_Shaner Make sure the device has been updated to latest software version 6.6.1. Go to Settings>All Settings>About>Check for System Update. After performing the update, charge the device to 100% to reset the battery indicator. This only needs to be done once, at any time after the update.

[NOOK Customer Care @NOOK_Care]

@kwsbooks Sorry for the difficulty you're experiencing with the B&N NOOK App. Uninstalling/reinstalling the app should resolved this issue. Unfortunately, you will need to redownload your items after signing back into your account.

[NOOK Customer Care @NOOK_Care]

@CathyJRoyal1 We're sorry to hear that. Please take a look at the following link for steps on troubleshooting the issue: https://t.co/86R6aAf72X If the issues remain, contact NOOK Support with the details for further assistance.