NPUtilities

We are a municipal utility company providing electricity, natural gas, water, and wastewater services to the City of Norwich, CT

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Norwich Public Utilities is providing $150,000 to two local nonprofits through Connecticut’s Neighborhood Assistance Act to support energy-efficiency projects.

Visit the link on our website to learn more: https://t.co/JL1KY6lbbl

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Some of the underground natural gas piping on personal property belongs to the property owner. If you have customer-owned piping on your property, it is your responsibility to initiate inspections, repairs or replacement of this piping through a qualified professional.

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Did you know that NPU provided $26,828 to the United Way in 2025? Check out our Community Impact report for 2025 to learn more.

NPU provided more than $440,000 in gas and electric rebates to customers in 2025?

Check out our report to learn more.

https://t.co/LqigmT3kD0

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NPU’s Community Assistance Rate (CAR) saved eligible customers more than $394,000 in 2025.

NPU installed more than 2.5 miles of new gas main in 2025 – improving the safety & reliability of our natural gas system.

Check out our report to learn more.

https://t.co/LqigmT3kD0

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Are you a gas customer? Know the exact location of the meter before removing snow - keep a safe distance between natural gas meters & shovels, snow blowers, & equipment. To report a natural gas emergency, leave the premises and call 860-887-7207 or 911 right away.

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Customers are reminded that taking a few, simple precautions before a major storm can make a big difference.

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NPU is prepared for winter weather and employees are ready to help our customers. A NPU Customer Service Representative is available 24/7 by calling us at [phone].

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Customers are reminded that taking a few, simple precautions before a major storm can make a big difference.

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Review these tips to avoid frozen pipes during extreme cold weather.

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Last week, NPU General Manager Jeff Brining was pleased to join a meeting with Mayor Singh and officials from the State of Connecticut’s Department of Energy & Environmental Protection.

The meeting provided a forum for a range of projects and initiatives planned for Norwich.

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Did you know that NPU provided $150,000 to two of our great nonprofit partners last year?

Did you know that the employees of NPU volunteered more than 1,300 hours in the community last year?

Check out our Community Impact Report to learn more: https://t.co/LqigmT3kD0

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Did you know that NPU’s $200 million project to upgrade its wastewater treatment plant is now more than 50% complete?

NPU’s Customer Service Center welcomed more than 25,000 walk-in customers and handled more than 121,000 phone calls last year?

https://t.co/LqigmT3kD0

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Did you know that NPU returned $10.3 million to the City of Norwich in 2025? Check out our Community Impact Report for 2025 to learn more.

Did you know that NPU is investing more than $13 million in its water infrastructure over the next few years?

https://t.co/LqigmT3kD0

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Earlier this week, the Norwich Bulletin had a profile on Jeff Brining in his new role as General Manager for NPU.

Click the link to learn more: https://t.co/iTDrInySRO

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Norwich Public Utilities’ Business Offices and Customer Service Center will be closed on Monday, January 19, 2026, in observance of the Rev. Dr. Martin Luther King’s Birthday Holiday.

For utility emergencies, please call: 860-887-2555.

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If you are contacted or solicited by an insurance company claiming a connection to Norwich Public Utilities (NPU), please be aware that no such connection exists.

For your safety, all NPU employees wear identification badges while on duty. Call us with questions: 860-887-2555

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NPU crews responded to a broken water service line on North Main Street that had become compromised on Tuesday.

Our employees responded quickly and safely, getting things back to normal in just a few hours - in very challenging conditions.

https://t.co/CzZqDhPz2I

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Did you know that natural gas has an odor added to it that smells like an egg?
1. Stop what you are doing right away
2. Leave the area. Do not turn on or off any lights, appliances, or electronics
3. CALL 9-1-1 or NPU at (860)-887-7207 from a safe location

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The NAACP Norwich Branch is hosting the 41st Anniversary of Reverend Dr. Martin Luther King, Jr. Birthday Celebration Luncheon on Friday, January 16, 2026, at 1:00 PM at Norwich Free Academy. Tickets are available for purchase through the QR code or by calling 860-886-1686.

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The Norwich Bulletin has a profile on Jeff Brining in his new role as General Manager for NPU.

Click the link to learn more: https://t.co/iTDrInySRO