Niveditha Subburaman

Senior Data Engineer & a Budding Blogger with simple thoughts.

[Niveditha Subburaman @NSubburaman]

@GKNMHospital This isn't the first time we've faced this & I'm aware that we need to be prepared to waste an entire day for a simple check-up. But today was a breaking point for me. It isn’t just abt waiting. It's the emotional & physical toll it takes on patients & their family

[Niveditha Subburaman @NSubburaman]

@MiIndiaSupport It’s not being addressed on private messages as well, I would like to keep it transparent.

[Niveditha Subburaman @NSubburaman]

@XiaomiIndia @Xiaomi @MiIndiaSupport how can you cancel a service request without any response or explanation ?? Such a pain to get your products repaired ! This is not the first time. 8 months it is. Such incompetent engineers your have !

[saravana @s2sarav]

Interestingly,my iphone 12's receiver speaker that we generally use during calls stopped working.Then found this article & reached out to Apple Authorized centre where they informed the component replacement is free post all diagnostic checks.

https://t.co/akiAVR1F1n

[Niveditha Subburaman @NSubburaman]

Useless technicians and Backend team @XiaomiIndia @MiIndiaSupport @Xiaomi
Service ticket hasn’t been handled past 7 months !

[Niveditha Subburaman @NSubburaman]

@rikhiltaneja @s_anuj @manukumarjain @XiaomiIndia @MiIndiaSupport The mop functionality doesn’t work. I mean it doesn’t dispense the water. Changed the 2 in 1 dust compartment but seems to still not work.

[Niveditha Subburaman @NSubburaman]

Experiencing THE poor service from Xiaomi. Opened a compliant on 5Nov22. Escalated multiple times & closed without resolving on 5Jan23. Followed up & opened a new ticket on 23Jan, promised for tech support & failed again. Why ? @s_anuj @manukumarjain @XiaomiIndia @MiIndiaSupport

[Niveditha Subburaman @NSubburaman]

What’s wrong with your backend technical team ? @XiaomiIndia @Xiaomi ? Why should I keep calling and tweet on Twitter for 3 months and every single day to follow up on your customer care number ? Kindly help @leijun @s_anuj @manukumarjain

[Niveditha Subburaman @NSubburaman]

@rikhiltaneja @s_anuj @manukumarjain @XiaomiIndia @MiIndiaSupport Mi Robo Cleaner

[Niveditha Subburaman @NSubburaman]

@MiIndiaSupport I really don’t understand what is been looked into, when none of your team has come to figure out what the issue is ??? I don’t understand what they are trying to solve when the issue is itself unknown ??

[Niveditha Subburaman @NSubburaman]

@XiaomiIndia @Xiaomi @XiaomiSupport @MiIndiaSupport why does your technical team takes 2 months to address a defect ticket ? Your customer support repeats the same whenever I call “our backend team will reach out to you”, like since when, 2months? Is your backend team existing?

[Niveditha Subburaman @NSubburaman]

@MiIndiaSupport @MiIndiaSupport Hi Niveditha, we understand how it feels when there is a delay in the update. Please be assured that our concerned team is still working on your case and they will contact you with an update at the earliest. We request you to wait and we appreciate your patience.

[Niveditha Subburaman @NSubburaman]

@MiIndiaSupport Why is your technical support so poor ? A ticket opened 3+ weeks and not addressed properly yet. Calling customer service every week and explain to every assistant of yours isn’t my job. Such a poor handling of complaint tickets !

[Niveditha Subburaman @NSubburaman]

@XiaomiIndia Why does it take 3+ weeks to work on a complaint ticket ? I’m surprised when your assistant mentioned it’s an Amazon purchase and it takes time ! Does that even matter to provide technical assistance to your products ? @Xiaomi

[Niveditha Subburaman @NSubburaman]

@JioCare anymore worse customer service you can provide ? False promise was given & no installations until now. None of the sales executives are picking up the call to respond. Everyday you postpone the schedule. I want to cancel my subscription & escalate it !

[Niveditha Subburaman @NSubburaman]

@JioCare @reliancejio @jio

[Niveditha Subburaman @NSubburaman]

@JioFiberChennai @reliancejio false promised for internet installation and no one picks up the call to respond. Your team received 3 months plan payment and didn’t show up. What a poor customer service !!

[Niveditha Subburaman @NSubburaman]

@Carousell Scammers and Fake users are increasing ! Kindly consider report users seriously. Today I saved myself from a fall for USD400 but still traumatized to have experience it.

[Niveditha Subburaman @NSubburaman]

Airport Scenes - AirSuvida and Vaccination Certificates hard copies goes straight into trash as soon as they collect 🤷‍♀️

Also they make a scene for not having it ! Why ?

Why to waste paper, time and printout cost when it is of no use ??

@aaicbeairport @MoHFW_INDIA