NW Natural

Serving customers with reliable, efficient, safe natural gas. Smell a gas odor? Call 24-hour emergency at 800-882-3377.

[NW Natural @nwnatural]

@noveshen Hi, thanks for contacting us. Our Customer Service team is available to help with account needs: Monday through Friday from 7 a.m. to 6 p.m. PST at 800-422-4012 or https://t.co/MugzZlwGLK

[NW Natural @nwnatural]

Be a bright spot in your neighborhood when the power goes out. Enter the NW Natural Block Star Sweepstakes for a chance to win a natural gas generator, installed at your home, up to a $30,000 value. https://t.co/KZ2TLpCSpf

[NW Natural @nwnatural]

@borodimer Thanks for reaching out, and we're sorry that the report is not working correctly. If you'd like, you can send questions or opt-out of receiving future reports by contacting us at: [email protected]

[NW Natural @nwnatural]

@BrandonPhilips Thanks for letting us know--we'll get it fixed!

[NW Natural @nwnatural]

Safety is job no. 1 at NW Natural. That’s why we respond right away to potential odor calls – and why if you smell rotten eggs or sulfur in your home, go outside and give us a call 24/7 at 800-882-3377.

[NW Natural @nwnatural]

If you're ready for a water heater upgrade, our NW Natural Preferred Contractors and Energy Trust can help. Up to $400 in rebates may be available when you upgrade to a high-efficiency tank or tankless water heater.

See details at https://t.co/fKFu0axAfd

[NW Natural @nwnatural]

Start dreaming of sunny days: The Portland Spring Home & Garden Show has kicked off the growing season for nearly 80 years. Come get inspired and meet enthusiasts, artisans, vendors and remodelers at the Portland Expo Center Feb. 20-23!

Info and tickets: https://t.co/ksbjbu6WRA

[NW Natural @nwnatural]

A reminder that if you have a qualifying income, you could get bill discounts of up to 85% every month. Discounts provide ongoing help with winter energy bills – on top of any other energy assistance you may already be receiving.

See details at https://t.co/i7x62PrMsT

[NW Natural @nwnatural]

Planning to dig? Be sure to contact 811 to ensure underground utility lines like natural gas and water are clearly marked. It’s free, fast and easy – and it’s the law.

Call 811 or notify online: https://t.co/HGNj4SQ7Vb

[NW Natural @nwnatural]

We’re proud to be a sponsor of Clark Public Utilities’ Race for Warmth, supporting their customer-funded program to assist limited-income families who need help paying their electric bills. Several of our employees laced up their running shoes and ran for the cause!

[NW Natural @nwnatural]

The annual Project Homeless Connect by Clark County's Council for the Homeless brings together organizations and service providers as a one-stop resource for people experiencing homelessness, and we were proud to provide a meal for 500 attendees at this important event.

[NW Natural @nwnatural]

Willamette Week’s annual Give!Guide raised over $8.8M for local nonprofits in 2024, and on Jan. 22 we hosted dozens of organizations doing great work in the area. We’re proud to support Give!Guide by @wweek, building a culture of active citizenship among young Portlanders.

[NW Natural @nwnatural]

@HeartandHolm Hi Lisa, for specific information related to your situation Customer Service can explain what's going on. If you DM us a good phone number or email address, as well as the name on the account, someone on our team can follow up with you.

[NW Natural @nwnatural]

@HeartandHolm Hi Lisa, billing is based on monthly readings from your gas meter next to your residence. Feel free to DM us to chat further. You can also email customer service directly at https://t.co/Ip4DezmDT7

[NW Natural @nwnatural]

Did you know? NW Natural has several ways to lower your bills and manage energy use.

Here are a few resources that may help: https://t.co/f3jiGkvpj8

[NW Natural @nwnatural]

Be ready for whatever January brings with natural gas safety tips for your home. We've got you covered with tips for power outages, appliance maintenance, meter care and much more. 

Check out safety tips at https://t.co/8MKnHovl16

[NW Natural @nwnatural]

NW Natural is a proud partner of Lan Su @chinesegarden – in fact, we donated the land for the garden on a long-term lease. That relationship continues, as we recently hosted Lan Su’s volunteer recognition event. We're honored to support this cornerstone of downtown Portland.

[NW Natural @nwnatural]

During winter, we suggest checking your furnace filter every month. If it's dirty, change or clean it. A dirty filter slows air flow, makes the heating system work harder and wastes energy.

See more energy-saving ideas at https://t.co/nDP4LtDTYk

[NW Natural @nwnatural]

Unexpected smell? We add a safe, non-toxic odorant to natural gas with a scent resembling rotten eggs. If you smell it, leave the building immediately, then call us 24/7 at 800-882-3377 or call 911.

[NW Natural @nwnatural]

Natural gas furnaces come with energy efficiency of 95% or even higher, delivering the warmth you rely on, while using less energy. Up to $1,800 in rebates can help you make the upgrade.

See details at https://t.co/q1CXedLUwT