Dr. Silver Mugisha

Managing Director | National Water & Sewerage Corporation

[Dr. Silver Mugisha @NWSCMD]

@GEORGEWANDERA19 @nwscug Dear Sudhir: our current customer satisfaction index (CSI) is actually 82%. We still have 18% headroom for improvement. We welcome continuous feedback (+ve and -ve) to support our continuous improvement agenda. Let us pray for wisdom and energy to serve our country.

[Dr. Silver Mugisha @NWSCMD]

Dear our esteemed customers: I have been following the concerns about water supply challenges were are experiencing. We have never claimed that we don’t have such challenges. What I can assure you, we have a plethora of interventions being undertaken to solve those challenges.

[Muhoozi Kainerugaba @mkainerugaba]

I thank the thousands of our great citizens who have already endorsed our campaign so far. Yesterday, over 5,200 citizens affixed their signatures to the endorsement books at one of our offices. We are determined to upholding the great legacy of President @KagutaMuseveni and achieving our development goals.

[Muhoozi Kainerugaba @mkainerugaba]

We also don't see religions. We don't care if you are a Protestant, Catholic, Muslim, Murokore or Muchwezist. We love and support ALL Ugandans whatever their religious belief.

[Dr. Silver Mugisha @NWSCMD]

@SpaceySage @nwscug @mkainerugaba @KagutaMuseveni Specioza: we are sorry about water supply, generally, in N-E of Kampala, including Kasangati. On Wednesday, 02-09-2026, I was personally inspecting major civil works that will address these systemic issues, once and for all by July 2027. Let us do something in the meantime time

[Tayari West TV @TayariWestTV]

Left-Right: Rwampara East County MP, @Hon_Ngabirano_C, @nwscug Managing Director @NWSCMD, who is the Head of Laity for the Archdiocese of Mbarara and his predecessor @GNdyanabo are among the guests present at Our Lady of Perpetual Help, Nyamitanga Cathedral, Archdiocese of Mbarara, for the ordination Mass today.
📸 @Adolf4shizo
#TayariWestUpdates

[Dr. Silver Mugisha @NWSCMD]

@cisingoma2 @jbyarabaha @nwsc_ug Save for a few areas in the CBD, the sewer capacity is sufficient to handle increased sewage flows. Where risks of insufficient hydraulic capacities arise, we shall mitigate with quick-win no-regret measures.

[Dr. Silver Mugisha @NWSCMD]

Dear friends: I have been following efforts to drag @NWSCMD into certain things! I would like to point to the following facts:
I) I have been at @nwsc_ug since for about 32yrs and we have tried to do things administratively right, albeit some gaps.

[Dr. Silver Mugisha @NWSCMD]

@jbyarabaha @nwsc_ug We are continuously extending sewer lines, albeit at a slow speed due to high costs. We are focusing on constructing satellite sludge handling facilities in strategic places across the country for septic material. We are doing research on environmental concerns of onsite options

[Dr. Silver Mugisha @NWSCMD]

@KhanAlih22649 @nwsc_ug We are aware of the issue of hard water from the old plant that gets water from Kakyeera swamp. We already have design plans to shift abstraction to the open waters of L. Kakyeera where the Kiruhura Water Works is located (about 4kms away), but civil works are quite expensive!

[Dr. Silver Mugisha @NWSCMD]

@emunduga @Beinomugis2Musa We have different companies supplying chemicals to NWSC. The major ones are Pan Africa Chemicals Ltd, Junako Ltd, Tesla Chemicals Ltd and Oriental. These companies were sourced through open bidding and best evaluated bidders signed framework contracts with NWSC.

[Dr. Silver Mugisha @NWSCMD]

@denno256 Not really! The billing cycle is structured and based on monthly billing routine. The billing and attendant digital solutions were designed by our staff. We advise you to pay bills as and when you receive notification

[Dr. Silver Mugisha @NWSCMD]

@Humura2x @amronaldo We recently advertised for 40 technical (engineers and WQ staff). The process is merit-based. Everything we do, follows provisions of the HR Manual

[Dr. Silver Mugisha @NWSCMD]

@amronaldo That is 13yrs ago. Kindly check your facts again. You will be shocked!!!

[Dr. Silver Mugisha @NWSCMD]

@kabriboy @jkmiguellon @nwsc_ug That is not a problem. We are currently implementing a big infrastructure project that will rationalize water distribution from Katosi water system to N-E parts of Kampala, including boosting Matugga water system.

[Dr. Silver Mugisha @NWSCMD]

@JEFFAMOOTI @nwsc_ug Give me a list of suppliers of NWSC owned by NWSC staff and I start from there!

[Dr. Silver Mugisha @NWSCMD]

@ShanitaAnkunda @nwsc_ug We are currently carrying out a big intervention on Shuuku Water system that will lead to water supply improvement for Sheema Municipality. This will be in addition to current supply arrangements from Bushenyi and Kitagata. This followed a request from Hon Katesh.

[Dr. Silver Mugisha @NWSCMD]

@jkmiguellon @nwsc_ug That corridor is water stressed because of inadequate water supply from Entebbe. We are currently operating a rationed water supply regime, which is sub-optimal. We have concluded plans to install a new water plant at Nakawuka, which will boost supply soon.

[Dr. Silver Mugisha @NWSCMD]

6) we assure the public that our offices remain open for accountability. We are currently focusing on creating improved customer experiences. We only request to be given space to reflect on serving Ugandans rather than trying to divert us to non-productive “things”.

[Dr. Silver Mugisha @NWSCMD]

5) we have learned that the main motivation behind those trying to drag the @NWSCMD in all this, is political maneuvering in Bushenyi. We thank NRM Chairman Hasan Basajjabalaba that has been working hard to bring peace. There is also an element of need to monetary incentives.