Extremely disappointed with @united. My brother boarded his 7am flight 7/15 and checked his bag, only to find out AFTER landing that his luggage was placed on a later flight. He was heading directly to a cruise and now has no bag. This is unacceptable — United must make it right.
@united He did, he was rudely disregarded, he explained to leave his bag in Newark, but then called while on the cruise and it was sent back to Chicago. He called again and extremely rude customer service. It’s on you all to make this right. This is unacceptable.