@AmericanAir your site say chat live 24/7 but your AI can’t answer my question & I get “We’re hard at work helping other customers right now. Feel free to ask another question so we can point you in the right direction. Otherwise, please check back later when we’re available.”
Jerome Tang needed a moment to gather himself when asked about a KSU student who recently passed. Tang had visited her sorority, and she made a trip to Stillwater to watch the 'Cats this season. Coach gave her parents a call yesterday, about 30 minutes before tipoff.
We’ve got 2 vehicles that are part of the @GM airbag recall but when we call our dealer to schedule we’re told there’s a chance our dashboard can crack/break and that repair would be on us. How is this “free” if we might have out of pocket expenses for YOUR defect? Big fat fail!
@WorldMark I need to talk to someone about YOUR cancellation of my vacation that's coming up in 3 weeks. How do I actually get hold of someone after sitting on hold for almost an hour listening to the fact that my fees were just increased?😠
@SouthwestAir We are traveling, but because we booked tickets for the first wedding scheduled date in June of 2020 and the new date is July of 2021 we’re less than a month outside of the one year time period for using the credit. We want to use the credit, we just can’t because of SWA rules.
@SouthwestAir it’s really disappointing that the travel funds we have from postponement of our son’s wedding will expire less than a month before we need to rebook our travel and there are no exceptions per your customer service.😭
@AmericanAir one of our bags was left in DFW. We flew into PBI but are staying closer to FLL. Is there a way to send it to FLL? Our file number is CB1AA26201340.