Nancy L Gaines @NancyLGaines - Twitter Profile

over 2 years ago

What a great concert at Fiddler's Green by @DaltonDover3. Such an amazing voice! You are going to go far in your music career. Thanks for putting Denver on your schedule.

NancyLGaines's tweet photo. What a great concert at Fiddler's Green by @DaltonDover3. Such an amazing voice! You are going to go far in your music career. Thanks for putting Denver on your schedule. https://t.co/BPSi4F9QPq

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Nancy L Gaines @NancyLGaines

almost 4 years ago

@ToscaKilloran @AirCanada Good luck getting a response from @AirCanada by DM. They completely ignored my DM for the last 8 days. Until you can log a PIR report, you are stuck. I spent 34 hours on the phone over 17 days before someone was competent enough to assist me with a PIR. So sad!

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Nancy L Gaines @NancyLGaines

almost 4 years ago

@AirCanada @AirCanada - are you even checking your DMs since you are asking customers to contact you that way? I’ve been disconnected (intentionally!) 4 times by your offshore call center. Your customer dis-service needs some work. No one responds to your DMs.

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Nancy L Gaines @NancyLGaines

almost 4 years ago

Cancelled flights or lost bags? Log an online complaint with @USDOT. Day 15 of lost bags & neither @AirCanada or @KLM will step up & take responsibility. Both point me to the other airline, then disconnect the call. DOT requires a response from airlines & can impose violations.:)

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Who to follow

Careers In Focus

@CIFPodcast

Speaker. Livestreamer for social good. Host of Careers In Focus Motivational Show. Learn from those who have traveled the path before you.

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@MrChrisArnell

#unfluencer | An Inconvenient Black Truth https://t.co/Edn48FqgJn

Molly Nicholson

@MollyCule3

Certified social media strategist who ❤ data, web design, local businesses, & the weather▪️Insurance agent + founder @MoleculeMktg

Nancy L Gaines @NancyLGaines

almost 4 years ago

@KLM Just sent the DM. Thanks for your help!

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Nancy L Gaines @NancyLGaines

almost 4 years ago

Come on @AirCanada and @klm - you can do better! You lost my bag on 6/21 and won’t answer the phone, email, or tweets. IF I can get through, you disconnect the call after 60 minutes. KLM claims Air Canada has my bag and Air Canada claims KLM has it. #MontrealConvention

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Nancy L Gaines @NancyLGaines

almost 4 years ago

Seems @AirCanada outsourced their call center offshore to help with the luggage backlog, and barely trained these people. Going on 11 hours on hold. The new offshore reps can’t even provide consistent information. I’m feeling embarrassed for the Air Canada CEO, Michael Rousseau.

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Nancy L Gaines @NancyLGaines

almost 4 years ago

@KLM Hard to check the status when neither @AirCanada nor @klm will provide a tracking number after 13 days of calls, emails, and hours of wait time.

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Nancy L Gaines @NancyLGaines

almost 4 years ago

@KLM Sounds super easy, but @KLM claims they can’t find me in their system so I can’t create a PIR report. @KLM pushes me back to @AirCanada who won’t answer the phone. I asked to talk to a supervisor and the phone agent refused to help. Wish someone would step up and help. :(

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Nancy L Gaines @NancyLGaines

almost 4 years ago

@tpgnick - great article on lost baggage! If an airline re-routes you on another carrier, who is responsible for lost baggage? @AirCanada and @KLM_UK blame each other and neither will help find my lost bag - going on day 14 without help. Thanks.

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Nancy L Gaines @NancyLGaines

almost 4 years ago

@AirCanada - how can we reach you when no one answers your phone or email and it’s a recorded message stating no one is available to help? You lost my bags over 9 days ago, provided a claim tracking number which is wrong, and now avoid all contact?

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Nancy L Gaines @NancyLGaines

over 4 years ago

@VerizonSupport @VerizonSupport - tried your DM process without success. Looking for someone who can deliver on one of the core @Verizon values of Integrity per your website: