Naomi Rose

[Naomi Rose @NaomiRose32015]

@fstevenson4 @AudiUK And now, after posting this, they have suddenly replied. Publicity helps it seems

[Naomi Rose @NaomiRose32015]

@AudiUK car developed well known Q3 2021 fuel line fault in March. Under extended warranty. Soonest Audi could inspect was end of April. Now end of June. No meaningful update despite repeated requests. Warranty team ‘still not made decision’ 3 mnths later. Is this routine?

[Naomi Rose @NaomiRose32015]

@fstevenson4 @AudiUK And then you send them the details they request by private message, and hear nothing back. Managed to reply to the public messages very quickly however.

[Naomi Rose @NaomiRose32015]

@Jonnyratcliffe1 @AudiUK I’ve been waiting since April for a warranty decision on a fuel line fault that developed in March. Dealership couldn’t inspect car until April, a month after fault arose, and it’s now nearly July and ‘we are still waiting for the warranty team to make a decision’.

[Naomi Rose @NaomiRose32015]

@AudiUK Three months without a decision on a warranty claim seems unreasonable. Can someone from @AudiUK please look into this? #audiQ3 #warranty #audi #CustomerService