@allyalejandro Hi Ally, that's possible yes! Can you send an email to [email protected]? One of our customer champions will be in touch with you once they receive your email.
@nealhaddaway Dear Neal, sorry to hear that your claim wasn't accepted. Sadly, when the pre-existing ear infection is linked to the one being claimed, it won't be covered. From your emails, we see that your vets are due to update us in August, we look forward to hearing back from them.
@triciatweetypie Hi, sorry about the trouble. Please reach out to our support team via [email protected] and one of Customer Champions will be able to help you right away and sort this out for you.