@peer_rich@calcom Hey Peer, thanks for getting back to me. So far, all communication has been through Intercom. I haven’t received any emails even though Intercom mentions they’d be sent. I’ll go ahead and book a call to help speed things up.
@LeadershipAcad1 How are you currently billing? Are you taking the total cost of annual maintenance services and splitting it into 12 monthly payments? This will help save you during those winter months.
Patios and decks.
Subcontract all the work and apply a 40% margin to the contractors' prices. Take on the roles of salesperson, customer service, and admin. Contractors are a dime a dozen, but they often lack in these areas. This will build a mutually beneficial partnership and both you and the contractors win.
I actually don’t like this. I used to work in the fitness industry and sales guys used to pull the “let me talk to my manager” card all the time. Can only imagine how prevalent it is with car dealerships.
I’d try using this instead:
“Dear Clients,
Our project scheduled for the week of July 8th has been postponed to Spring 2025, leaving a gap we need to fill.
As a token of our appreciation, we are offering a 5% discount to the first 1-2 clients who can fill this spot on short notice.
If interested, please contact me directly to finalize your project details and material selections this week.
For any questions or additional information, please reach out.
Thank you.”
This provides an opportunity for your prospects to get a deal, creates a sense of urgency, and doesn’t cheapen your value.
Someone asked me how I'd handle a prospect accusing a designer of price gouging and venting on social media about their "high" prices. Here's my take:
First, I haven’t faced this issue recently because I list basic pricing on my website and confirm during our discovery call that clients have reviewed it. This ensures they understand starting costs upfront.
But my response to the prospect would be something like this…
“Ma’am, I take great pride in the value I provide my clients through my services. While I am running a business, I’ve positioned myself in the market to price my services as I do because I advocate for my clients and ensure the design and planning phases of their projects run smoothly and efficiently to ensure installation comes in on time and under budget. That, along with my ability to create captivating and unique designs, justifies my pricing, not to mention the years it took me to perfect my craft.
If these principles align with what you’re looking for, I’d love to continue our conversation. However, if you’re simply looking for someone to draft a quick patio and add some plants, I suggest hiring a more entry-level designer since they may be better suited for your project.”