The workflow is intentionally conservative, AI classifies and routes, humans decide on high-stakes actions. You can also tune the urgency keywords in the prompt to reduce false positives for your specific use case.
Full template → https://t.co/8r8MxZfint
@TicAssociation honestly my first concern too when building it!
two things i added, low confidence = flagged for manual review, not acted on. urgent = always pings a human on Slack, no auto-response.
AI sorts, humans decide 🙂