Natalie Robson

[Natalie Robson @Natalie9130]

@TLRailUK Thank you! I can no longer see the status of my request for a new key card in the app and am buying paper tickets in the meantime. Are you able to please check this at all?

[Natalie Robson @Natalie9130]

@TLRailUK hello, I’ve lost my key card so have requested a new one - I have a season ticket, am I able to refund any tickets I buy while waiting for the replacement? Thank you

[Natalie Robson @Natalie9130]

@TLRailUK Thank you, I’ve requested a new card through the app. When it states the tickets bought much match the smart card, does this mean the same journey?

[Natalie Robson @Natalie9130]

@TLRailUK stuck outside of St Albans on the delayed 18.19 from Blackfriars. No information from the driver, how long will this be for?

[Natalie Robson @Natalie9130]

@TLRailUK any update on when the 8.22 from Harpenden to London will leave please? Was told “within the next 5 minutes” some time ago now. Thank you

[Natalie Robson @Natalie9130]

@TLRailUK at Farringdon fyi.

[Natalie Robson @Natalie9130]

@Intalink hi there, could you please advise where the 357 from Burnsall Place into Harpenden was this morning around 7.20? Didn’t turn up yet again despite it saying online that it was due in 2 minutes.

[Natalie Robson @Natalie9130]

@Intalink Waited for the 357 bus at Burnsall Place in Harpenden at around 7.20 this morning which didn’t turn up despite it showing as running online. Will this be running tomorrow? Very disappointing due to weather and also as further travel plans were then disrupted.

[Natalie Robson @Natalie9130]

@TLRailUK Hello, I recently received a replacement key card but my season ticket isn’t loading via the app and no station staff can assist. Could you please advise as every time I’m unable to get through the barrier.

[Natalie Robson @Natalie9130]

@TLRailUK Thank you, but I’ve been trying to call them since Sunday…

[Natalie Robson @Natalie9130]

@TLRailUK I requested a new key card on Sunday but then found my original card. Since then I’ve been unable to reach anyone via phone to cancel the request and now my season ticket has been cancelled meaning I’ve had to use contactless today due to time restraints

[Natalie Robson @Natalie9130]

@TLRailUK Thank you Liz - I’ve now found my card, wouldn’t be able to cancel the request for a new one please?

[Natalie Robson @Natalie9130]

@TLRailUK hello - I’ve unfortunately lost my season ticket, how could I block this and replace it? Thank you

[Natalie Robson @Natalie9130]

@TLRailUK Hi Liz, it’s on a key card, thank you

[Natalie Robson @Natalie9130]

@TLRailUK Will disruption continue into tomorrow like it did on Wednesday morning?

[Natalie Robson @Natalie9130]

@TLRailUK could you please advise how I claim delay repay when I have an annual season ticket? Thank you

[Natalie Robson @Natalie9130]

@TLRailUK @MahmoodDinath It has been over 30 minutes for us at Farringdon.

[Natalie Robson @Natalie9130]

@TLRailUK Thanks Will, I have done :)

[Natalie Robson @Natalie9130]

@TLRailUK hello there, I purchased an 8 day pass for my smart card last night and just selected activate however I haven’t made any trips and it seems to have used up a ticket already. Is there a way this can be undone? Thank you