Nathan James

ex dancer.. now PhD Graduate and lecturer. Lover of all things musical theatre etc

[Nathan James @NathanJames78]

@AvantiWestCoast I’ve just tried to chance my ticket to the 18:40 so I can get a seat reservation but it’s asking me to pay £26

[Nathan James @NathanJames78]

Whilst I appreciate being given advance notice @AvantiWestCoast …. Why is my only option to catch a later train??? There used to be an option to catch the one before?

[Nathan James @NathanJames78]

@AvantiWestCoast I appreciate the speed of your response and update with that clarification. It’s a shame email comms couldn’t have just said this…

[Nathan James @NathanJames78]

@AvantiWestCoast how is it possible you’ve made a cumbersome online booking process even more heavy handed?? On top of that your Club Avanti still doesn’t offer all it says it does.

[Nathan James @NathanJames78]

Thank to @CrossCountryUK for making a new reservation following my booked train being cancelled…. But tell me WHY are your reservations systems not working… unnecessary stress for people just trying to get home

[Nathan James @NathanJames78]

@AvantiWestCoast Wow!!! And yet if it I didn’t want the journey to count towards my Club Avanti I could book the whole journey on Trainline without a problem…. So essentially there is an issue with your booking system.

[Nathan James @NathanJames78]

@AvantiWestCoast is there is an issue with your booking system??? I’ve tried several
Options but can’t proceed with the booking… only book through your app because of club Avanti… don’t have this issue with Trainline

[Nathan James @NathanJames78]

@AvantiWestCoast Just tried that and still not working … same error message

[Nathan James @NathanJames78]

@AvantiWestCoast @AvantiWestCoast still trying to book this morning and same message!!! It doesn’t matter what configuration of dates I put in

[Nathan James @NathanJames78]

@AvantiWestCoast I made several attempts through the website as well…. Same result… seems like an issue that your system won’t allow someone to buy tickets

[Nathan James @NathanJames78]

FFS @AvantiWestCoast I use your app, club Avanti member, yet still I arrive at station to find the 05:53 to EUS is cancelled … now in a cab to BHM that I can’t claim for… at least with Trainline app I would get a notification! 🤯

[Nathan James @NathanJames78]

@AvantiWestCoast Yes I worked that out… but read my post and accompanying email as you don’t address the issue… that’s not what is indicated… cancelled is all it reads… and creates mild panic as you race back across London to work out other options… totally unnecessary

[Nathan James @NathanJames78]

Only 4th Jan and incompetence of @AvantiWestCoast starts… email received less than 1 hour before and says train cancelled… no way of getting earlier train as it’s gone and all later ones also cancelled… thing is it’s not actually cancelled.. it’s just this station .. grr!!!

[Nathan James @NathanJames78]

3/3:And you offer no alternative option for me to get back to the origin station as you’ve cancelled previous and later stops. I would suggest reviewing clarity of communication it makes it easier for everyone.

[Nathan James @NathanJames78]

2/3: information should’ve been clearer… especially when the reason given makes no sense (both from station staff) and the fact that other companies are running through my intended station. Congrats on creating mild panic as I tried to fathom out how I was going to get back

[Nathan James @NathanJames78]

Again @ExpediaUK I’m trying to book hotels and your website is not loading properly. I can’t even contact help as it won’t load. This keeps happening on several browsers .. why? I find it much easier to book online that I do through app.

[Nathan James @NathanJames78]

Once again @ThreeUK I’m without any workable signal/connection and current tethering of another network. Stuck on m5 near Bristol and no I can’t send a postcode. This is getting beyond a joke now in having a usable phone.

[Nathan James @NathanJames78]

@noble_rightfoot @ThomasDonnan_ Ok… keep living on that little bubble. Glad you’re family have good experiences. But that does not represent a majority, just another example of your inability to see a bigger and more varied picture of a not so black and white world. 🌈

[Nathan James @NathanJames78]

@noble_rightfoot @ThomasDonnan_ And the fact you can’t self reflect says it all! Bye! 🙋‍♂️

[Nathan James @NathanJames78]

@noble_rightfoot @ThomasDonnan_ I never suggested you were homophobic… but please open your eyes… legalised doesn’t mean anything is accepted… and peoples journeys aren’t that straightforward. I’m not defending his actions, but cant accept your black and white answer … nothing is that simple