Nathan Sansby

CCO | Customer Service SaaS platform and Customer Service outsourcing, built for the modern business. FM Outsource + Gnatta

[Nathan Sansby @NathanSansby]

Customer effort: every time someone talks about how impressed they were by CS, they were too busy raving about how easy it was to resolve their query to care that they'd had an issue in the first place. https://t.co/sEHeQOuIrN #CustomerService #CustomerExperience

[Nathan Sansby @NathanSansby]

Scaling in #customerservice - don't just bring in more heads to deal with more volume. It doesn't scale well (ironically enough). Get the right #tech setup first: https://t.co/cqyeuFqHNR

[Nathan Sansby @NathanSansby]

Why rely on your gut instinct, when you can collect the data to prove your point - https://t.co/oFrC7qZs8L #customerservice #custserv #customerexperience #custexp

[Guy Kawasaki @GuyKawasaki]

From the logo right through to the way they use social media, a brand is a large machine with many elements that make it up. Here is a look at the elements that make up a memorable and successful brand. https://t.co/FK1F23JzrD

[Nathan Sansby @NathanSansby]

How does #snow always know when I'm travelling? Get caught in it every time 😂#WishMeLuck

[Nathan Sansby @NathanSansby]

Slowbalisation: The steam has gone out of globalisation https://t.co/esGr0zlWBc via @TheEconomist

[Nathan Sansby @NathanSansby]

Getting #FridayMotivation from our values this morning #MakeItCount 👊

[Nathan Sansby @NathanSansby]

Over 23,000 shops and 175,000 high street jobs predicted to go in 2019 https://t.co/Ia7OxcC4Ob

[Nathan Sansby @NathanSansby]

French data protection watchdog fines Google $57 million under the GDPR https://t.co/zUVCdmc22p via @techcrunch

[Gnatta @Gnatta]

Thank you @EnteriePR for including us in your list of "Most Interesting European Start-Ups to Watch in 2019".

[Nathan Sansby @NathanSansby]

Covering social media as part of your customer service strategy doesn’t just mean responding to people on Twitter. Twitter is a veteran of the CS world at this point.

Case study: do you have Facebook Messenger installed on your phone? Is WhatsApp on th…https://t.co/hCaaQWKZoP

[Justin Kan @justinkan]

There is no way to be very successful without a strong team. That’s true not just for founders, but for executives, athletes, musicians and every other profession.

Everyone who has ever mastered their game has built a great team around them.

[Barbara Corcoran @BarbaraCorcoran]

The harder I work, the luckier I get.

[Nathan Sansby @NathanSansby]

Hap-pie days! Thanks Tracy Davies for bringing these incredible pork* pies in, you spoil us <3

*veggie option also provided https://t.co/h8cfr3aLDQ

[Sally Chandler @Sally_FMO]

It's that time of year again: #SUGARRUSH!

[Nathan Sansby @NathanSansby]

Great customer service teams are built on more than just speed, they require a huge focus on quality and continuous training. But how should you build this into your operation?

As a starting point, we make a statement to all of our customer service tea…https://t.co/7voHfS6oyy

[BBC Breaking News @BBCBreaking]

"I will contest that vote with everything I've got" - UK Prime Minister Theresa May says she will "stand ready to finish the job" as no-confidence vote is triggered

Follow live updates: https://t.co/gTH05gW8Yy

[FM Outsource @FMOutsource]

Huge congratulations to our #EmployeeOfTheYear, Joel Clapham! His determination and hard work are truly inspiring. Thank you, Joel, for everything. #RewardSuccess #PutFamilyFirst