National Grid

We power the lives of people across Britain, New York and Massachusetts, moving energy from where it’s made to the communities that need it, every single day.

[National Grid @nationalgrid]

@eytebit Hi there. We'll be happy to look into this for you. Can you please send us a direct message with your first and last name, account number, full address, and email address on the account? Thank you.

[National Grid @nationalgrid]

@ferrari_birdman Hi there, can you please send us a private message with your full name, account number and email address so we can look into this for you.

[National Grid @nationalgrid]

@Wildman93 Hi there. We're sorry you're having an issue with reporting an outage. Can you please send us a direct message with the full address, so we can assist you with this? Thank you.

[National Grid @nationalgrid]

@ATCLeicester Hi there, you've reached the National Grid US channel. Please reach out to GridCustomersUK for assistance: https://t.co/0fz36r6pYv

[National Grid @nationalgrid]

@Average00544051 Hi There, Can you please tell us the name on the account, the service address, a contact telephone number, and the date of birth or email address on the account? Thank you

[National Grid @nationalgrid]

Hi there. Thank you for letting us know. Can you please send us a direct message with your full address including city and state so that we can check in on your outage restoration time? Alternatively, you can also check our outage map for updates or text REG to 64743 for text message alerts.

[National Grid @nationalgrid]

If your car hit a live electrical wire, would you know what to do?

While driving through Gloucester, MA, our Meter Service Technician Joe G. saw a live wire across the roadway. A driver unknowingly ran over it, and the wire became tangled in their wheel axle. Joe immediately took action - signaling for the driver to stay inside, keeping others back, calling 911, and alerting our Electric team to secure the area. His calm, quick response prevented the situation from escalating and earned him a Lifesaving Award. ⚡👏

If your car ever comes into contact with a live wire:
➡️ Stay inside your vehicle
➡️ Call 911
➡️ Keep others away
➡️ Only exit if there’s fire and if you must, jump clear with both feet together and shuffle away

We’re grateful for Joe’s quick thinking and his commitment to keeping our communities safe. 💛

[National Grid @nationalgrid]

Hi Sean. Thank you for letting us know. Can you please provide in a direct message your full address including city and state so that we can check in on your outage restoration time? Alternatively, you can also check our outage map for updates or text REG to 64743 for text message alerts.

[National Grid @nationalgrid]

@lindasimonseki Hi Linda. Thank you for letting us know. Can you please provide us with your full address including city and state so that we can check in on your outage restoration time? Alternatively, you can also check our outage map for updates or text REG to 64743 for text message alerts.

[National Grid @nationalgrid]

@Dishee005 Hi there, please send a DM with any additional information to @nationalgridus.

[National Grid @nationalgrid]

Our investment in the energy future of Britain and the US Northeast is accelerating. With regulatory support in both the UK and US, we are expanding the record-level of investment announced in 2024 by £10 billion to at least £70 billion over the next five years by FY2031.

This expansion recognises the broad change taking place across the energy system today. Electricity networks must increase capacity to respond to network growth and drive forward innovation in both the UK and US. The increase in efficiency will help industries grow and our customers and communities can prosper.

Read more about our investment 👉 https://t.co/2wlusSRvVE

[National Grid Partners @ngpartners_]

It’s been a busy morning at the #NGASummit,as we’ve announced an investment in Aina Climate AI Ventures. The commitment marks our fifth fund investment since our 2018 debut.

Read more: https://t.co/KRe1Z4pGOh

[National Grid Partners @ngpartners_]

The @ngalliance_ Summit is officially underway! ⚡

Day 1 kicks off here in Boston as utility leaders, innovators, and startups gather to tackle the industry's most pressing challenges—AI integration, massive load growth, and innovation scaled across the grid.

[National Grid @nationalgrid]

We’re not just imagining the future of energy.
We’re building it. ⚡#NationalGridInnovates

National Grid Chief Information & Digital Officer, Talvis Love and Kraken’s Head of Implementation, Lily Stein take the stage to discuss what the future of energy holds.

[National Grid @nationalgrid]

But we also need cross-industry collaboration, which is why we founded the NextGrid Alliance to introduce other utilities to startups and developing technologies. Tomorrow, we kick off our third annual summit. Watch this space for more!"
- Steve Smith, Chief Strategy & Regulation Officer
#NationalGridInnovates #Innovation #Startups #FutureofEnergy

[National Grid @nationalgrid]

"Today at our second annual Innovation Day, we showcased how National Grid is working to solve the world's greatest energy challenges. From smart meters that give customers more control over their spending, to AI and drones that keep our networks up and running, innovation is the key to an energy future that supports smart economic growth.

[National Grid @nationalgrid]

How do we solve the world’s greatest energy challenges? 🌎Today we’re at Innovation Day with @ngpartners_ exploring how innovation & startups are transforming our industry for the better. #NationalGridInnovates

[National Grid @nationalgrid]

@stevenamapes Thank you for bringing this to our attention. Tagging @gridcustomersuk for assistance.

[National Grid @nationalgrid]

@gazefc67 Hi Gazza, our local network customer care team will be happy to help with this. You can reach them directly at @GridCustomersUK, call them on 0800 096 3080 (8am-5pm, Monday to Friday) or reach them online at https://t.co/YWQ0KoEM5P

[National Grid @nationalgrid]

@EdwinSoyfer Hi Edwin, we appreciate you reaching out. This account is not monitored by our US customer care team, but we’re here to help.
👋 Reach us at @NationalGridUS or by visiting https://t.co/nSzK4TbL0P