Naturalizer

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[Naturalizer @NaturalizerShoe]

@WAKANDAPAN35154 We're incredibly sorry that happened. Can you please send us a DM with details so we can help? -Kristine

[Naturalizer @NaturalizerShoe]

@TheEarlyEdBoss We are so sorry for your frustration. Please send us a private message with your email address so that we can better assist you. Thank you.-Kathleen

[Naturalizer @NaturalizerShoe]

@Falguni75432518 Hi, Falguni! I'm very sorry that Macy's wasn't able to help and that repairs aren't possible. We can still help, as we have a defective policy in place, as mentioned previously. Just click here to find info regarding this return option: https://t.co/UsyALH1VWe. Hope this helps!

[Naturalizer @NaturalizerShoe]

@Falguni75432518 Hi, Falguni! If Macy's can't help with a return or exchange, we can reimburse you up to $20 for repairs. Just provide a copy of the receipt for repairs, your email address and mailing address for a refund check. I hope this helps! -Kristine

[Naturalizer @NaturalizerShoe]

@Falguni75432518 Good afternoon, Falguni. We're sorry this is happening to your Naturalizer shoes. If a local cobbler or repair shop can help you, we'll be happy to reimburse you up to $20.00 for the repair. please call our Naturalizer Consumer Care at 1-888-294-1648 for more information.

[Naturalizer @NaturalizerShoe]

@KM_Bill I'm so sorry that happened! The Whitney has been discontinued, but you may like the Warner, 27 Edit Rebecca or Karina styles. You can find all three via the link below:

https://t.co/0EyNYmHK08

I hope one of these will be a suitable replacement for you! -Kristine

[Naturalizer @NaturalizerShoe]

@tani_lim Thank you. I located your Naturalizer order and have forwarded your refund request as a priority. An email response will be sent to you within the next several business days. We appreciate your patience.-Kathleen

[Naturalizer @NaturalizerShoe]

@tani_lim Good afternoon. Can you please provide the first initial and last name associated with your Naturalizer order so that we can assist you? Thank you.-Kathleen

[Naturalizer @NaturalizerShoe]

@clp_sweetest I'm very sorry that happened, Carole! So we can look into this for you, please provide order number(s) and/or the name and email address used for the purchases. -Kristine

[Naturalizer @NaturalizerShoe]

@CJoyes You are welcome, Catherine. We hope you have a Happy Holiday. Take care!-Kathleen

[Naturalizer @NaturalizerShoe]

@CJoyes Good morning, Catherine. I have emailed you the response. Enjoy your day and thank you for shopping at Naturalizer!-Kathleen

[Naturalizer @NaturalizerShoe]

@impeach46please I'm so sorry you never received your package. If you still need assistance, please send us a DM with your name, order number and email address. -Kristine

[Naturalizer @NaturalizerShoe]

@Busybody1951 Hi, Michael! I'm truly sorry for the trouble you're having requesting a return. If you still need assistance, please call us at 1-888-294-1648. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thank you for your patience!

[Naturalizer @NaturalizerShoe]

@edinmac Hi, Edin! I don't see a DM from you. Are you able to send me a private message via Facebook? -Kristine

[Naturalizer @NaturalizerShoe]

@edinmac I am very sorry, Edin! Our inventory is live so if stock is low and multiple orders are placed for the same item, the order received first is fulfilled first. Unfortunately, we must cancel all other requests. I hope this information is helpful!

[Naturalizer @NaturalizerShoe]

@edinmac I'm so sorry abut that. I found an order with your name and it was cancelled on 11/16. As it never shipped we haven't charged you. Any pending charge will be removed by your credit card company. So I can help further, please provide your order number in a DM. Thanks!

[Naturalizer @NaturalizerShoe]

@ratanDRG You're very welcome and I hope they can resolve this for you! -Kristine