Navient BPO

Contact center and eligibility solutions for complex, highly regulated transactions.

[Navient BPO @NavientBPO]

#OMB Memorandum M-23-22 requires executive branch agencies to “standardize and transition to centralized shared services.” For standardization best practice ideas, check out our digital experience (DX) playbook: https://t.co/uY5iii00pH

#governmentexperience #DX #contactcenter

[Navient BPO @NavientBPO]

Social media offers many ways to engage with and gather input from program participants and the general public. Check out our #DX playbook for ideas on using social to the benefit of your program and those you serve: https://t.co/uY5iii00pH

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

Forms are indispensable to program operation. They collect, transmit, and protect the sensitive data. Our #DX playbook provides tips on meeting the form-related requirements of OMB Memorandum M-23-22: https://t.co/uY5iii00pH

#governmentexperience #contactcenter #forms

[Navient BPO @NavientBPO]

#Omnichannel? #Multichannel? What’s the difference? Our #DX playbook explores these terms and explains why OMB says, “Agencies are strongly encouraged, where appropriate, to take an omnichannel approach to service design and delivery.”

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

Shopping, ordering dinner, or getting driving directions, your constituents are used to finding what they need through easy, user-friendly digital interfaces. Make sure your information is easy to find: https://t.co/uY5iii00pH
#governmentexperience #DX #contactcenter #search #SEO

[Navient BPO @NavientBPO]

#OMB Memorandum M-23-22 requires executive branch agencies to “maximize access and usability so the widest possible range of people may reach and interact with the #government through its websites and digital services.” Check out our #DX playbook today: https://t.co/uY5iii00pH

[Navient BPO @NavientBPO]

The 21st Century IDEA requires executive branch agencies to implement #DX best practices. Our playbook can help you meet these requirements while keeping you on track to achieve your goals.

Check it out here: https://t.co/5MpVhhf7me

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

We’re committed to treating your constituents with the same care you do. We meet that commitment through robust #training and rewards programs.

Learn more: https://t.co/8u4qfSU3g4

#governmentexperience

[Navient BPO @NavientBPO]

Whether they’re interacting with your paid family leave program or a trendy retail brand, your constituents expect a seamless, modern experience. Start building today’s CX best practices into your program: https://t.co/SWiN1xPBb6

#contactcenter #paidfamilyleave #fmla #govtech

[Navient BPO @NavientBPO]

Your constituents expect your paid family leave program to provide a timely, secure, and modern experience. As demand ebbs and flows, it may be difficult for you to meet those expectations. Learn more at https://t.co/5MpVhhf7me

#contactcenter #paidfamilyleave #fmla #govtech

[Navient BPO @NavientBPO]

Our NaviConnects contact center ecosystem empowers tens of millions of constituents to resolve their issues quickly, securely, and on their terms.

Learn more at: https://t.co/uY5iii00pH

#governmentexperience #govtech

[Navient BPO @NavientBPO]

Our intelligent CX solutions can unite all your channels, systems, operations, and reporting, helping you simplify experiences, streamline processes, and control costs.

Learn more at: https://t.co/vmOIlGH6Qw

#govtech

[Navient BPO @NavientBPO]

Your programs are a big deal, covering lots of people and transactions. Our scale makes us a CX partner of choice for the nation’s largest programs. We can help yours too.

Learn how: https://t.co/vmOIlGH6Qw

#governmentexperience

[Navient BPO @NavientBPO]

Your constituents trust you to keep their data safe. We can help ensure your programs meet those expectations, today and tomorrow.

Learn how: https://t.co/huPDpOvYXZ

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

Your constituents and staff expect you to deliver a socially responsible #CX. Our solutions lower environmental impact and ensure access, empathy, and cybersecurity.

Learn more at https://t.co/vmOIlGH6Qw

#contactcenter #govtech

[Navient BPO @NavientBPO]

That’s a wrap from our nation’s capital! Thanks to @NASWAORG for hosting its Winter Policy Forum. We enjoyed connecting with agencies and discussing potential solutions to their #CX challenges.

Check out our CX guide: https://t.co/SWiN1xPBb6

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

The @NASWAORG Winter Policy Forum is on February 15. Our #NavientBPO colleague Ken Duncan will be there. Will you?

Start 2024 off right by uncovering solutions to your program’s #CX challenges. Find best practices at https://t.co/5MpVhhf7me.

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

We believe #CX is everyone’s job. Let’s unlock the power of agility and data-driven decision across your systems, teams, and reports.

Learn more at https://t.co/vmOIlGH6Qw

#governmentexperience #govtech

[Navient BPO @NavientBPO]

On Feb. 15, our #NavientBPO colleague Ken Duncan will be at the @NASWAORG Winter Policy Forum in DC. Ken looks forward to connecting and sharing latest government #CX best practices.

Level-up your program’s CX at https://t.co/wQiK85NXov

#governmentexperience #contactcenter

[Navient BPO @NavientBPO]

5 tips for #CX technology success: real-time analytics; maximum automation; minimum manual processes; always-on self-service; and scalable systems.

More best practices at https://t.co/vmOIlGH6Qw

#govtech