Navit Reid

Founder @wandamaps / Ecologist
I use both sides of my brain. 🦄

[Navit Reid @NavitReid]

FYI @thepointsguy @NerdWallet

[Navit Reid @NavitReid]

1. Herein lays the saga of the worst travel credit card experience ever
@CapitalOne
🤮:

Nov 2022: Received standard email "this purchase may be fraudulent, ignore if it's yours". I do. Account is then frozen, no notice given.

#travel #digitalnomad

[Navit Reid @NavitReid]

14. A final note: the people on your support team are really great. Frankly you don't deserve them and they probably definitely deserve a raise. They put up with your shoddy tech and atrociously designed systems every day. It's 2023. Get it together @CapitalOne 💩

[Navit Reid @NavitReid]

13. It's fine you closed my account @CapitalOne , you just beat me to the punchline. But making off with my points is a bad look when it's your main value prop. And funny that @Chase seems to have no problem staying on top of fraud without totally screwing their customers.

[Navit Reid @NavitReid]

January 2023: Try to use the card again and discover it is still locked. Call customer support. Cannot open link to resubmit identification via text message so they email it. Link won't open in any browser on my computer, so I'm instructed to send a fax. WTF.

[Navit Reid @NavitReid]

Nov 2022: Discover account is frozen next time I try to use the card. Call support, receive instructions via text message to submit identification verification. After fighting with the portal, I submit photos of my drivers license and (foolishly) assume all is good.

[Navit Reid @NavitReid]

@Zendesk Still waiting on a resolution. A good starting point: improved transparency better options for account management so we don't have to contact you in the first place ;)

[Navit Reid @NavitReid]

Way to not have a soul in 2020 @Zendesk + plenty of irony in terrrrible customer support from a product for customer care. 🙄

For ya founders out there: DO NOT join #ZendeskForStartups, it's 500% Zendesk for Zendesk. 💔

#rememberempathy #ZendeskImpact #notgood

[Navit Reid @NavitReid]

@Zendesk I've been trying to contact support for weeks. Super convoluted way to offer help. I know you're trying to automize with self service as much as possible and need policies, but times change. You should evolve with them. 😉