Navneet Chauhan

[Navneet Chauhan @NavneetCha54330]

@AmazonHelp Repeating the same pickup date and asking me to wait is NOT a resolution. Your team has already failed to honour multiple pickup commitments, and even the Leadership Team closed the chat without providing a solution. Stop giving scripted responses and take accountability.

[Navneet Chauhan @NavneetCha54330]

@amazonIN This is how you treat customers? Delivered a used and damaged vacuum, then postponed pickup 3 times (1–12Nov). Your agents promised a 24–48 hour pickup and marked it high priority, yet no action. Now customer service refuses to help.I need my refund,not empty assurances

[Navneet Chauhan @NavneetCha54330]

@AmazonHelp @amazonIN @amazonIN This will be my final order with Amazon, given the absolutely pathetic service and customer support I have received.

[Navneet Chauhan @NavneetCha54330]

@AmazonHelp @amazonIN Your Leadership Team has failed to provide any resolution. Despite explaining the repeated pickup failures, I was simply told to wait until 12 November. When I asked for clarification on the refund process, the representative closed the chat without answering.

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support delaying the matter further.

I need the product today. Please stop giving repeated timelines and resolve the replacement immediately. If this is not resolved today, I will have to take the matter further regarding charging above MRP and selling short-shelf-life products.(3/3)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support The promised 48 hours are over, and there is STILL no replacement or resolution.

I have already waited several days, followed every instruction from your team, and was repeatedly given new timelines. I need the product today. (1/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support despite this mistake being entirely from JioMart's side, I have already been waiting for 4 days for a replacement.

You have already given multiple 48-hour timelines, none of which were honoured. Now asking for the same images again instead of resolving the issue is simply (2/3)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support Despite this, you expect the customer to keep waiting indefinitely for a replacement.

If this is not resolved today, I will have to take further steps regarding the excess MRP charged and the sale of short-shelf-life stock. This is unacceptable.(2/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support @JioMart_Support I have already waited 4 days for a mistake that was entirely on JioMart’s side. You charged ₹615 for a product carrying ₹610 MRP and delivered stock with very short remaining shelf life. (1/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support Please check the actual status of my replacement and provide a concrete resolution today instead of sending another generic 48-hour response.

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support @JioMart_Support This is the exact same response I received earlier. I have ALREADY completed the 48-hour waiting period you asked me to wait for, and there is still no replacement.

How many times am I expected to wait another 48 hours for the same unresolved issue? (1/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support Please arrange the replacement today or provide an immediate alternative resolution. The inconvenience caused by your mistake should not be passed on to the customer.(2/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support It’s already 4 Oct and I still have neither the replacement nor a resolution.

Your team first asked me to wait 3 days, then another 48 hours. Meanwhile, your ticket was even marked “customer satisfied” without anyone contacting me.(1/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support @JioMart_Support I have already waited long enough. I need to use the product today, and I cannot keep waiting for another 48 hours because of an error on JioMart’s side.

Your team has already extended the timeline multiple times. (1/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support Why should the customer bear the inconvenience for JioMart's mistake? Please arrange the replacement urgently instead of repeatedly extending the timeline.

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support @JioMart This is extremely disappointing. Your ticket 790825339900 is marked “Resolved” with the note “Discussed with the customer, customer satisfied now.”

NO ONE HAS CONTACTED ME, and I have not confirmed that I am satisfied or that the issue is resolved.(1/2)

[Navneet Chauhan @NavneetCha54330]

@JioMart_Support Your team just called and asked me to wait another 48 hours for the replacement. Seriously?

You can deliver an order to me in 20 minutes, but when JioMart sends the wrong/short-expiry product and charges above its printed MRP, you need 4 days to replace it? (1/2)