Navy Federal Credit Union

Army, Marine Corps, Navy, Air Force, Coast Guard, Space Force, Veterans and their families - Our Members are the Mission.

[Navy Federal Credit Union @NavyFederal]

@trulyymoonie Thank you for following up. While services are largely back online, some members may still experience intermittent issues as systems continue to come back up. We apologize for the frustration. ~DA

[Navy Federal Credit Union @NavyFederal]

@trulyymoonie Hi, Ryry. We apologize for any inconvenience this may have caused. You should now be able to sign in to Mobile Banking and Online Banking and use your debit card. If you experience further difficulties, please let us know. ~DA

[Navy Federal Credit Union @NavyFederal]

@riderblocs A representative should be able to assist with unfreezing your card.
~DS

[Navy Federal Credit Union @NavyFederal]

@Doodle_Neo Hi there. We don't have an ETA to provide at this time, however our tech teams are working hard to complete the maintenance as soon as possible. I apologize for the inconvenience. ~DA

[Navy Federal Credit Union @NavyFederal]

Hi, Geen. Although we don't have an ETA at this time, our tech teams are working hard to complete the maintenance as soon as possible. If it's not recognizing your Social Security Number, I recommend bypassing that part by pressing #0. Thank you for your patience, and we apologize for the inconvenience. ~DA

[Navy Federal Credit Union @NavyFederal]

You can use a Voice over IP service to call us using an app on your smartphone. This allows you to make a phone call using your internet connection, rather than a phone line. An internet or app store search can help point you in the direction of some providers. You can look at their options and pick the one that best fits your needs. You would need to use our main number to call us over VoIP (1-888-842-6328). ~DA

[Navy Federal Credit Union @NavyFederal]

@RileyCairo4 Hi, Riley! Services are expected to return once the maintenance window has been completed. We don't have an exact timeframe to share at this time. ~SJ

[Navy Federal Credit Union @NavyFederal]

@StacyMoon02 Have you tried updating the app or redownloading the app? Our tech team will be able to provide more troubleshooting assistance by phone 24/7. ~HJ

[Navy Federal Credit Union @NavyFederal]

@StacyMoon02 Thanks for reaching out. We don't have any reports of issues with the app. If this issue persists, please call us at 1-888-842-6328. ~HJ

[Navy Federal Credit Union @NavyFederal]

Hi! If you're also having issues, I recommend deleting the app and redownloading it to troubleshoot, as we do not have any current known outages. If you're still unable to log in afterward, our reps are available 24/7 at 1-888-842-6328 for further troubleshooting. I hope that helps! ~RY

[Navy Federal Credit Union @NavyFederal]

@zakasnak2 Gotcha. I'd recommend he try deleting and redownloading it, and if that doesn't work, he can call us at his earliest convenience for further troubleshooting. ~RY

[Navy Federal Credit Union @NavyFederal]

@zakasnak2 Thanks for the update! Glad to know it's working again for you. ~RY

[Navy Federal Credit Union @NavyFederal]

Veterans bring leadership and a deep sense of mission to the workplace. This @HireAVeteranDay, we’re recognizing military talent and the impact it continues to make, including stories from our own Navy Veteran Eric W. and Army Veteran Chuck A. https://t.co/PHdhs7ysT2

[Navy Federal Credit Union @NavyFederal]

@zaddiloyd Thanks for reaching out. Would you mind replying here or sending us a private message with more details about what's going on, so we can help? As a reminder, please don't include any account-specific information. ~SJ

[Navy Federal Credit Union @NavyFederal]

@CrystallRenee_ Hi, Crystal. We are currently looking into a potential issue with Digital Banking, which should be resolved as soon as possible. We apologize for any inconvenience. If you have any account-specific questions, our reps are available 24/7 at 1-888-842-6328. ~MM

[Navy Federal Credit Union @NavyFederal]

@JourneyskyyDean Thanks for reaching out! What's going on? ~AJ