Nebia Support

The official support channel for @Nebia. Tweet, DM, or email us at [email protected] if you have any questions about the Nebia Shower System!

[Nebia Support @NebiaSupport]

@msilpala We hope to have your shower back up and running in no time!

[Nebia Support @NebiaSupport]

@msilpala Oh no, thank you for bringing this to our attention. We're sorry to hear about the trouble with the shower. Please send a few photos or a short video of the leak to [email protected] and a member of our customer experience team will be happy to review and provide a fix.

[Nebia Support @NebiaSupport]

@BorisGolubov our customer support team is working on this issue for you now!

[Nebia Support @NebiaSupport]

@Lejade As long as your water pressure is good, then you will have no issues. Many people like hot showers so we like to show how hot it can get, but you can decide how cold you want it too :) Fell free to DM if you would like additional assistance so we can write longer info for you.

[Nebia Support @NebiaSupport]

@solace Please follow this link https://t.co/il3MlWXy16 for the full walkthrough

[Nebia Support @NebiaSupport]

@drewsky5 We're sorry to hear about the trouble with the install. Please send a DM and our support team will walk you through the steps.

[Nebia Support @NebiaSupport]

@theBenEstes Yes, that's correct! You'll want to measure from the tile wall to find the right adapter/collar combo. If you need help, send us a DM with a few photos of your setup, and our CX team will walk you through the rest.

[Nebia Support @NebiaSupport]

@kld3d Hi Keith, sorry for the delay! We just responded to your DM.

[Nebia Support @NebiaSupport]

@MalMcWil Hi Malcolm, everything is right on track! Please DM us your preorder info for more account-specific details.

[Nebia Support @NebiaSupport]

@StudSterling The first photo you sent in is correct. If you look at the bottom bracket retainer, you will see an arrow. You want the arrow facing upwards when installing. Please DM us if you need help with anything else.

[Nebia Support @NebiaSupport]

@StudSterling Don't worry, showers stalls with a built-in ledge will not be a problem. Inside the installation kit, you'll find everything needed to install your Nebia shower right out of the box!

[Nebia Support @NebiaSupport]

@kld3d Yes! Please DM us and we'll send you the details.

[Nebia Support @NebiaSupport]

@danimalio Oh no, thank you for bringing this to our attention. Please send a DM with a short video of the issue and a member of the CX team will be happy to help troubleshoot.

[Nebia Support @NebiaSupport]

@gatorsam Oh no, thank you for letting us know. We're sorry to hear about the trouble. Please send us a DM with your order ID, and our support team will be happy to help.

[Nebia Support @NebiaSupport]

@TRGoodman A member of our CX team will respond to your request shortly. Our standard reply times are within 1 to 2 business days, often less.

[Nebia Support @NebiaSupport]

@Jckwhet It looks like our CX team last heard from you towards the end of June and replied shortly after. Please be sure to check your junk mail/spam for our reply. If you still can't track down the message, DM us, and our cx team will be happy to follow-up.

[Nebia Support @NebiaSupport]

@djensenius Please DM us and we'll be happy to help!

[Nebia Support @NebiaSupport]

@djensenius We've received and replied to 3 separate messages across 2 different emails accounts, each within 24 hours. Our responses may be getting filtered into your promotional tab or spam filters. Please be sure to check your junk mail for our replies.

[Nebia Support @NebiaSupport]

@CharlesDence Yes, anywhere you're looking to save Nebia 2.0 🚿 will provide a luxurious experience while saving tons of water 💧