@msilpala Oh no, thank you for bringing this to our attention. We're sorry to hear about the trouble with the shower. Please send a few photos or a short video of the leak to [email protected] and a member of our customer experience team will be happy to review and provide a fix.
@Lejade As long as your water pressure is good, then you will have no issues. Many people like hot showers so we like to show how hot it can get, but you can decide how cold you want it too :) Fell free to DM if you would like additional assistance so we can write longer info for you.
@theBenEstes Yes, that's correct! You'll want to measure from the tile wall to find the right adapter/collar combo. If you need help, send us a DM with a few photos of your setup, and our CX team will walk you through the rest.
@StudSterling The first photo you sent in is correct. If you look at the bottom bracket retainer, you will see an arrow. You want the arrow facing upwards when installing. Please DM us if you need help with anything else.
@StudSterling Don't worry, showers stalls with a built-in ledge will not be a problem. Inside the installation kit, you'll find everything needed to install your Nebia shower right out of the box!
@danimalio Oh no, thank you for bringing this to our attention. Please send a DM with a short video of the issue and a member of the CX team will be happy to help troubleshoot.
@gatorsam Oh no, thank you for letting us know. We're sorry to hear about the trouble. Please send us a DM with your order ID, and our support team will be happy to help.
@Jckwhet It looks like our CX team last heard from you towards the end of June and replied shortly after. Please be sure to check your junk mail/spam for our reply. If you still can't track down the message, DM us, and our cx team will be happy to follow-up.
@djensenius We've received and replied to 3 separate messages across 2 different emails accounts, each within 24 hours. Our responses may be getting filtered into your promotional tab or spam filters. Please be sure to check your junk mail for our replies.