NeetoDesk

Simple email-based ticketing solution. For a live chat solution, see @NeetoChat. @NeetoHQ product.

[NeetoDesk @NeetoDesk]

NeetoDesk's October 2026 monthly blog is out 🎉

What we shipped:
• Follow tickets
• Satisfaction ratings linked to their tickets
• Cc people when creating a ticket
• Search inside ticket conversations

Read more: https://t.co/vrjwHBM7DG

[NeetoDesk @NeetoDesk]

The List tickets API can now return one customer's tickets, by email or customer ID, or only tickets with a given custom field value. Store an account ID in a custom field and fetch all its tickets in one call.

To know more, read the changelog: https://t.co/elOofq2mFn

[NeetoDesk @NeetoDesk]

No more digging a tax number or account ID out of a company's description. NeetoDesk now lets you add custom fields to companies, just like tickets, and the values show on each company's page.

To know more, read the changelog: https://t.co/6iPpwpNprR

[NeetoDesk @NeetoDesk]

Remember what the customer said but not the ticket number? NeetoDesk search now looks inside messages, replies and notes, and shows the matching text under each result.

To know more, read the changelog: https://t.co/OM0VJKLJNN

[NeetoDesk @NeetoDesk]

The NeetoDesk API can now attach files when you update a ticket or save a draft reply, not only when creating one. Large files go straight to storage via Reserve an attachment upload. The MCP server can attach too.

To know more, read the changelog: https://t.co/zflU9DyRNC

[NeetoDesk @NeetoDesk]

No more searching the channel for a ticket's Slack thread. When an automation rule posts a NeetoDesk ticket to Slack, the sidebar now shows a View in Slack link.

To know more, read the changelog: https://t.co/gXITRGWsKH

[NeetoDesk @NeetoDesk]

You can now limit access to your NeetoDesk workspace to specific IP addresses or ranges, so only your office network or company VPN can reach your data. Admin Panel > IP Restriction. Your own IP is added automatically.

To know more, read the changelog: https://t.co/Or31oIDfid

[NeetoDesk @NeetoDesk]

Creating a ticket for a customer and need to loop someone else in? Add them in Cc right on the new ticket form in NeetoDesk. No more creating the ticket first and adding Cc in your first reply.

To know more, read the changelog: https://t.co/YB2JnJaHYf

[NeetoDesk @NeetoDesk]

Customer asks for a feature in a ticket? Add a private note starting with "fr" and NeetoDesk sends it to NeetoEngage as a new request or a vote, without leaving the ticket. Early access.

To know more, read the changelog: https://t.co/IMRay6Xahw

[NeetoDesk @NeetoDesk]

Three tickets with the same subject. Which one is still open? NeetoDesk search results now show each ticket's status as a tag beside the number, in the label and color you set, so you can tell before opening any of them.

To know more, read the changelog: https://t.co/nih7ZFh4H6

[NeetoDesk @NeetoDesk]

Want to keep an eye on a ticket that isn't yours? Open the Followers section in the ticket sidebar and click Follow. You'll get an email for every reply. Done watching? Click Unfollow.

To know more, read the changelog: https://t.co/pOwt6urCPH

[NeetoDesk @NeetoDesk]

A low CSAT rating used to be a number without a story. The satisfaction report now lists every response with its ticket, customer, rating and comment. Click a rating card to filter, open the ticket, see what went wrong.

To know more, read the changelog: https://t.co/Ol4QWGfLyl

[NeetoDesk @NeetoDesk]

A ticket routed to a group should stay with that group. New automation actions assign to the first or last responder from the assigned group, counting only that group's replies. Outside replies no longer pull it away.

To know more, read the changelog: https://t.co/dRIdzvcSPW

[Neeto @NeetoHQ]

Neeto in September 🚀

67K meetings booked
19K recordings created
$130K collected by our customers
Plus new features, improvements, bug fixes, small wins, and some customer love.

https://t.co/3pKwBjPP21

[NeetoDesk @NeetoDesk]

🔥 September was NeetoDesk's busiest month ever, with 33.9K tickets created.

Thank you to every team that uses NeetoDesk.

[NeetoDesk @NeetoDesk]

Want your agents to land on Active view instead of Unresolved when they sign in?

NeetoDesk now opens the first view in their sidebar, so the order you set in the Admin Panel decides which view they see first.

https://t.co/0JHp6Jo19e

[NeetoDesk @NeetoDesk]

Your team calls it Triage. NeetoDesk called it New.

Now you can rename built-in ticket statuses like New, Open, and Closed to match the language your team uses, without changing how the statuses work. 🎉

https://t.co/NYLoWLoWWm

[Neeto @NeetoHQ]

Neeto in August 🚀

64K meetings booked
20K recordings created
$120K collected by our customers
Plus new features, improvements, bug fixes, small wins, and some customer love.

https://t.co/XkfPh18UUs

[Neeto @NeetoHQ]

Getting your first 100 users isn’t easy.

Curious how @NeetoCal got its first 100 users? 👇

[NeetoDesk @NeetoDesk]

July 2026 NeetoDesk update is out.

• Replies synced to your mailbox's Sent folder
• Cleaner XLSX ticket exports
• A log of every outgoing email on each ticket
• Faster search and Microsoft mailbox imports
More improvements to make Desk support better.
https://t.co/3ZxDSg1kFe