NeetoDesk

Simple email-based ticketing solution. For a live chat solution, see @NeetoChat. @NeetoHQ product.

[NeetoDesk @NeetoDesk]

Google Sheets integration is now available

You can now connect your workspace to a #GoogleSheet and keep tickets in sync continuously. Sync all tickets or only a filtered set, and choose to push all fields or just the ones you need.

https://t.co/tROZq65AwB

#SupportTools #SaaS

[NeetoDesk @NeetoDesk]

Ticket counts now visible on Views List

The Views list page now shows the number of tickets in each view, so you can instantly see where things are piling up and prioritize faster.

Try now: https://t.co/DS7K5e8rCC

#CustomerSupport #Helpdesk #SaaS #ProductUpdate #SupportTeams

[NeetoDesk @NeetoDesk]

NeetoDesk January Updates 🚀

Smarter API mailbox assignment, ticket counts on views, persistent columns, better attachment handling, smoother replies, and key stability fixes.

Small changes. Big impact for support teams.

https://t.co/qAOcSB3W06

#Helpdesk #CustomerSupport

[NeetoDesk @NeetoDesk]

We’ve launched a Public Customers API endpoint!

You can now create customers in NeetoDesk from external systems using our new API endpoint.

👉 https://t.co/ERmb21XGuU

#SupportTicket #TicketingSystem #CustomerCare #SaaS

[NeetoDesk @NeetoDesk]

December 2025 updates for NeetoDesk are live 🚀

✨ Revamped mailbox setup
📎 File uploads in public forms
⚙��� Clearer automation visibility
🔁 Clonable views & better reports and more

Full update 👇

https://t.co/wgQBxK6nli

#ProductUpdates #SaaS #CustomerSupport

[NeetoDesk @NeetoDesk]

NEW in #NeetoDesk

Web forms now support file uploads, and any uploaded file is automatically attached to the ticket created in NeetoDesk.

A smoother, more complete way to collect information from customers.

#ProductUpdate #NeetoDesk #SaaS #CustomerSupport

[NeetoDesk @NeetoDesk]

Try NeetoDesk today: https://t.co/S5GKt78sPx

Got feedback or suggestions? We’d love to hear from you. We read every message 💬

#NeetoDesk #ProductUpdate #CustomerSupport #SaaS

[NeetoDesk @NeetoDesk]

NeetoDesk’s October 2025 update is live 🚀

✨ Threaded replies in emails
🖱️ One-click ticket navigation
📊 Reports in Public API
📞 CallerDesk improvements
🔔 Smarter webhooks
⚙️ Faster bulk updates

Read the full update here: https://t.co/oau0UBzVPw

[Neeto Design @neetoDesign]

✨ We’ve revamped the Reports UI in NeetoDesk!

Unlock insights faster with the redesigned Reports UI — cleaner, smarter, and made for effortless analysis.

#Reports #SaaS #CustomerSupport #HelpDesk

[NeetoDesk @NeetoDesk]

🚀September Updates at NeetoDesk

🔹Tag teammates in replies for smoother collaboration
🔹Persistent activity visibility & smarter webhooks
🔹Faster bulk updates & improved web forms
🔹Powerful public APIs + ticket UX upgrades

https://t.co/pjTDvYbsaS

#CustomerSupport #Helpdesk

[NeetoDesk @NeetoDesk]

NEW in NeetoDesk! 🚀

Now, every new email reply shows the previous email in the thread right there. It’s the context your customer needs, instantly available. 📧✨

Send comment emails as threads: https://t.co/0vvaKAmXhS

#NeetoDesk #CustomerSupport #HelpDesk #SaaS

[NeetoDesk @NeetoDesk]

NeetoDesk August ’25 Updates:

🔹Draft replies auto-save
🔹Cross-mailbox ticket creation
🔹Public API for ticket messages
🔹See who's viewing the same ticket
🔹Asynchronous bulk trashing

🔗 https://t.co/BgDPvlT51L

#SaaS #Helpdesk #ProductUpdate

[NeetoDesk @NeetoDesk]

NeetoDesk M39 updates:

✅ Smarter spam handling
✅ Better Outlook & email stability
✅ Bulk import + ticket migration fixes
✅ API & automation improvements

Read more: https://t.co/7IcEtx5g1j

#HelpDesk #CustomerSupport #SaaS #ProductUpdate

[NeetoDesk @NeetoDesk]

NeetoDesk Milestone M38 Updates

🚀 Highlights:
🔸Unified file upload UI
🔸Trimmed rich text with NeetoEditor
🔸Better ticket-customer navigation
🔸Email domain allow/block lists
🔸Stronger spam protection

🔗 https://t.co/AEkHEDTyrK

#SaaS #ProductUpdate #SupportTicket

[NeetoDesk @NeetoDesk]

NeetoDesk M37 Updates:
🔸DKIM-verified domain support for ticket emails
🔸Better attachment handling in bulk migrations
🔸Smarter customer search by email & name
🔸Bug fixes & more...

https://t.co/nmaiAhV93B

#ProductUpdate #CustomerSupport #SaaS #Helpdesk

[NeetoDesk @NeetoDesk]

Take a look at the latest updates and improvements.
Milestone M33 (March 24 - April 06) is here! 🎯
https://t.co/cTBK1LAviF

[NeetoDesk @NeetoDesk]

Take a look at the latest updates and improvements.
Milestone M30 (Feb 24 - March-09) is here!
https://t.co/cuceYnqvei

[NeetoDesk @NeetoDesk]

We've enhanced the tickets table by adding Customer and Tags columns. 📋
More visibility, better organization! ✅

#Updates #NeetoHQ #CustomerSupport #BuildInPublic

[NeetoDesk @NeetoDesk]

We've revamped Views! ✨
Now you can hide unused ones, reorder them, and customize your workflow like never before. 💪

#Updates #NeetoHQ #CustomerSupport #BuildInPublic

[NeetoDesk @NeetoDesk]

We've introduced a new ""Current user"" option for agents in automation rules and views. 🚀
This enhancement helps you expand the scope of your automation rules and views!

#Updates #NeetoHQ #CustomerSupport #BuildInPublic