Neha Wate

[Neha Wate @NehaWate80013]

@Apollo24x7 Giving you timely update here to show how the whole Apollo Team misleads their customers and give fake promises. Yesterday on twitter you guys told me that your product will be delivered today morning upon checking on the app update there is no such update on the delivery.

[Neha Wate @NehaWate80013]

Extremely disappointing experience with @Apollo24x7. I placed an order for medicines on 3rd Nov, which was marked as delivered despite never reaching me. Despite daily follow-ups for the last 3–4 days, your team keeps assuring me that the issue is being prioritised.

[Neha Wate @NehaWate80013]

@Apollo24x7 Then why don’t I see the status in the app??. Why the status has not been changed???

[Neha Wate @NehaWate80013]

@Apollo24x7 On contacting the delivery executive, I was informed that he tried calling me, couldn’t connect and took the medicines back. So where is the confusion here? The products were returned, not delivered to me. How long does a basic investigation take?

[Neha Wate @NehaWate80013]

@Apollo24x7 All I receive are repetitive assurances that the issue is being looked into on priority and that I will receive an update shortly. However, there has been absolutely no resolution or concrete response so far. How long does a customer have to wait for a resolution for an order??