Neha Rao

Marketing Head @ Fortune India

[Neha Rao @NehaaRao]

@HDFCBank_Cares tired of chasing your team. The Diners Club card that your team pushed me to upgrade to is one of your worst. I’ve been travelling for over 3 months now & cannot tell you how many times & places I got stuck at. Or maybe you’ll know - check the dip in my spends!

[Neha Rao @NehaaRao]

@qatarairways it’s a challenge trying to book flights with you these days. Tried to clock in a few times today, didn’t happen. Didn’t let me log in etc too. And then, the price shot up 33%. Not fair!

[Neha Rao @NehaaRao]

@AxisBankSupport hey team! I have your credit card and I’m really struggling with them! Please help! Random charges are coming up. Owing to those, i have reduced the usage a lot already. Might as well give it up. Half the time the app is down and even payments cannot be made!

[Neha Rao @NehaaRao]

@Uber_India @aravindsanka @PavanGuntu37566 @SRRISHIKESH

[Neha Rao @NehaaRao]

@rapidobikeapp i am waiting for my package to be delivered for the past 1.5 hours. I have called on the number on the app, no answer. 10 calls. The rider didn’t even take an OTP when he took the package. i called the SOS helpline, they answered and said we can’t help, this is his

[Neha Rao @NehaaRao]

Number. That number is switched off. He isn’t coming to deliver. My work and stuff is urgent. Rapido support team isn’t answering any questions either. And now the SOS helpline is saying it’s also switched off! What is this? @Uber_India is much more reliable. This is ridiculous!

[Neha Rao @NehaaRao]

@HDFCBank_Cares folks, took the diners club card on your suggestion but it turns out that it’s not accepted at many a places! What’s the point?

[Neha Rao @NehaaRao]

@HDFCBank_Cares need help. I’m charged a random amount on my card. Please reverse it. Thanks!

[Neha Rao @NehaaRao]

@dominos_india the ordering experience is going from bad to worse! This is the third time I’ve got a wrong order delivered to me. The store number shared by your customer care team and your app is always ‘temporarily out of service’! Absolutely ridiculous!

[Neha Rao @NehaaRao]

Sad service, @dominos_india! You sent me the wrong pizza third time in a row! What’s up?! 🤦‍♀️🤦‍♀️

[Neha Rao @NehaaRao]

@ICICIBank_Care hey guys! I’m so tired of being harassed by your recovery agents. They do not even check on the account details or conversation history before badgering a client! I’ve shared the transaction number too but still getting 10 calls a day. Please look into this asap!

[Neha Rao @NehaaRao]

@ujvalchopra The same experience!

[Neha Rao @NehaaRao]

@HDFC_Bank @HDFCBank_Cares need your help, team. I haven’t got a statement but been getting messages to pay the bill. How do I go about it?

[Neha Rao @NehaaRao]

@AxisBankSupport Dear @AxisBank Team. It’s ridiculous, the answers you’re sending me on DMs. I am not interested in going over policies. I have a basic question. If the fault was yours, why should I pay the fine for it? Please answer directly, not with lame answers.

[Neha Rao @NehaaRao]

@AxisBankSupport I have been trying to pay my credit card bill for two days now, through the app. It’s not going through. Please help.

[Neha Rao @NehaaRao]

@AxisBankSupport Dear Team! The messages you’re sending on DMs are really silly. I couldn’t pay the bill because your app had an issue. I raised it multiple times. Finally, you gave me a solution, I paid up. Why should I pay late fee and interest them? Issue was at your end, not mine! Please call

[Neha Rao @NehaaRao]

@AxisBankSupport You finally suggested I delete the app & reinstall it. It worked! I was able to pay the July statement amount. the issue was technical & delay was because of your concern, please cancel the late fees & interest. It’s not fair to ask me to pay it when your system doesn’t work!

[Neha Rao @NehaaRao]

@AxisBankSupport Please confirm the due amount. Right now, the app is showing it for august end. Please confirm what was to be paid till July end and wasn’t paid owing to your app issue.

[Neha Rao @NehaaRao]

@AxisBankSupport Team, this is ridiculous! I have shared the screenshot of the issue that I am facing multiple times, I am still being asked for it. No one has called me from the customer care team yet to resolve it. It’s been a while now! I am still being hounded by your collection agency.

[Neha Rao @NehaaRao]

@AxisBankSupport It’s my registered number, of course! Inboxed you too. Please sort it out so I can pay fast and don’t have issues with my cibil score for no fault of mine!

[Neha Rao @NehaaRao]

@AxisBankSupport I haven’t heard from your team yet but getting threatening calls from your collection agents. I am not interested in keeping your payment, just sort out the app so I can pay. Then, cancel my card please. If you cannot take care of your customers, you do not deserve their loyalty.