Neil Pan

Miles/Points Obsessor, Pharmacist, Travel Fanatic

[Neil Pan @NeilCPan]

@AskCapitalOne I just got off the call from with your Capital One Travel agent after 30 mins and he kept repeating that yes, I did pay for the seat selection but that is still subject for the airline “approval” and it is not a guarantee and I can’t get the seat selection back???

[Neil Pan @NeilCPan]

@AskCapitalOne I booked a reservation with Capital One Travel and the package which includes seat selection with higher price. I could not select the seats so I called back. I was then told by your agent that seat selection isn’t a guarantee. Why am I paying for the seats then??

[Neil Pan @NeilCPan]

@saks is this how you deal with customer’s hacked account issue??

[Neil Pan @NeilCPan]

@saks hello!! It has been more than 2 months since I filed complain about my Saks account being hacked and you said you the situation has been “escalated” and I will hear back in 5 to 7 biz days. This was on 7/5. Still no follow up and no answer about the hacked account issue.

[Neil Pan @NeilCPan]

@saks so my account got hacked. I notified your company about the incident last Friday. Your reps kept telling me it is being “investigated” and I have to wait 5 to 7 days for the help. Does the time frame of “5 to 7 days” seems reasonable to you?

[Neil Pan @NeilCPan]

@saks hello! My account got hacked and I reached out to your customer service department but was told I had to wait 5-7 days to hear back? Seems like a ridiculously long wait to solve an urgent cyber security issue. Help, please?

[Neil Pan @NeilCPan]

@Austin_Police 2/2 - and I just called again and was told that someone will get back with me by the end of the day??? I have the full videos of incident and would like a prompt response so the person who did the HIT and Run can be held accountable in a timely manner.

[Neil Pan @NeilCPan]

@Austin_Police 1/2 - Is there a significant backlog on dealing with HIT and Run Cases? I filed a case number with 311 14 days ago and was told that someone will follow up with me for a police report. I called three times but been told the same thing for the past 3 times.

[Neil Pan @NeilCPan]

@AskCapitalOne She also has filed an internal complain on my behalf given that we spent ~ 3 hours on the phone and still no help/no resolution. This is one of the most unfriendly experience I ever dealt with with a credit card company.

[Neil Pan @NeilCPan]

@CapitalOne Hello! I am a Capitol One Venture X card holder and been having the most difficult time with your Credit Card department to resolve a technical
Issue for my authorized user. This including trip to the Capitol One Cafe (~ 3 hrs long) yesterday. Could you help?

[Neil Pan @NeilCPan]

@AskCapitalOne If you want to DM me then I can provide the agent’s name at Capitol One Cafe downtown Austin who was trying to help us but was not successful given the “technical” issue from your credit card department.

[Neil Pan @NeilCPan]

@VirginRed Hello! I have been trying to link my Virgin Red and Virgin Atlantic Account with several attempts without success. It keeps telling me to try later. Could you help?

[Neil Pan @NeilCPan]

@joe_m_p @SouthwestAir I was able to add the companion to my account but I can’t purchase the tickets now!!

[Neil Pan @NeilCPan]

@rhamericas Hello! Could you help with my Radisson Reward America Account? All my points are gone! I had over 140K points in my account before! Help!

[Neil Pan @NeilCPan]

@_austrian and it shows it is at the JFK terminal. Your customer service representative could not provide me a contact number at the airport. Help please?? 2/2

[Neil Pan @NeilCPan]

@_austrian Hello! Could you help me please! No left my iPad Pro on the most recent flight from Vienna to JFK. The flight number is 087 and my seat number is 5A. I left it in the front pocket of the seat. Could you help me retrieving it?? I just used FindMy app on my phone 1/2

[Neil Pan @NeilCPan]

@_austrian hello! Please help! I just got out of my flight from Vienna to JFK and I left my iPad in the back seat pocket. Could you help please? 🙏🙏

[Neil Pan @NeilCPan]

@IHGOneRewards - Hello! We have a question about our stay starting tomorrow in Amsterdam with Kimpton De Witt. Is there a way to chat with them via text? Or could you help with some questions?

[Neil Pan @NeilCPan]

@AskAmex I tried that too but a lot of restaurants don’t take Amex and Resy was not helpful either!

[Neil Pan @NeilCPan]

@AskAmex Hello! I am in Madrid and need help getting dinning reservation but every time text and call - the wait/response is more than 30 mins? Help???