Neil Somerville

Head of Music @E15actingschool, MD, vocal coach, singing teacher, etc.

[Neil Somerville @NeilSomerville]

@disneyplus hi, I’ve been trying to update my payment details (I have a new debit card), in response to an email from you asking me to do so, and, having tried 6 or 7 times, it’s not allowing me - please can you help sort this? Thanks

[Neil Somerville @NeilSomerville]

@BarclaysUKHelp hello, I’ve been on hold to your business banking number for 110 minutes and counting. Is this normal??

[Neil Somerville @NeilSomerville]

Hi @Hermesparcels my parcel wasn’t delivered but your tracking insists it was. How can I speak to someone about this?

[Neil Somerville @NeilSomerville]

Very impressed with Ellie at New Oxford Street @allbarone - great customer service. Thank you.

[Neil Somerville @NeilSomerville]

@virginmedia Thank you - I’ll try.

[Neil Somerville @NeilSomerville]

@virginmedia hi, your app isn’t working so can’t register my issue. My tv has rebooted twice in the last 12 hours with no warning. Is there a reason this happens?

[Neil Somerville @NeilSomerville]

@virginmedia I’ve had this box for a long time - no one has ever offered an upgrade. Is that doable?

[Neil Somerville @NeilSomerville]

@virginmedia SMT - C7100 500gb? is that the right model?

[Neil Somerville @NeilSomerville]

@virginmedia Who is Will? No, just one box.

[Neil Somerville @NeilSomerville]

@virginmedia Wifi doesn’t seem to be an issue. It’s the tv.

[Neil Somerville @NeilSomerville]

@virginmedia Normal - solid white light at the bottom. No flashing.

[Neil Somerville @NeilSomerville]

@virginmedia Says hub 3.0

[Neil Somerville @NeilSomerville]

@virginmedia How do I find that out?

[Neil Somerville @NeilSomerville]

@virginmedia No issues there and says there’s no issues with my devices when a test is run.

[Neil Somerville @NeilSomerville]

@virginmedia When I tried your customer service number last night, it said it would be off until 4pm today. Now it’s 6pm apparently. A) your internal communication seems flawed and B) I work from home - how is that meant to happen?

[Neil Somerville @NeilSomerville]

@virginmedia hi, my router has flashing green lights. I’ve tried turning off and on again. I’ve also tried logging on to the VM app but it’s not letting me sign in. Are you having tech issues?

[Neil Somerville @NeilSomerville]

@EdenChannel hello, I was looking forward to watching Costa Rica: the rise of nature at 9:00pm this evening, but it wasn’t shown. Please can you advise when the first episode will be shows as I’d like to set a series link? Many thanks.

[Neil Somerville @NeilSomerville]

@essexhighways Hello, I’m very worried about the road markings on the ipswich road/a133 roundabout - I’ve just nearly witnessed 2 accidents within seconds of each other because the lane markings are so unclear. Is this being looked at? Kind regards.

[Neil Somerville @NeilSomerville]

@jackremmington I’ve watched it so many times - can’t get enough of it!

[Neil Somerville @NeilSomerville]

@jackremmington But... she’s in a musical now! https://t.co/D1RHCD2JMR