I didn't want the money back, I wanted the irreplaceable item I paid an exorbitant $87.55 shipping fee for. Your frontline AI bots stonewall customers, and your supervisors lie about callbacks. Who is holding the Glendale Heights hub accountable for stolen goods? Fix this.
A rep named "Kevin W." forcibly opened and closed an "Item Not Received" case against my explicit wishes, just to cover up that your warehouse lost or stole my package. You threw a forced refund at me to sweep your logistics failure under the rug.
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