@XpressBees_IN@FreeUp_App Unresolved grievance: suspected courier tampering/alleged parcel mishandling in FreeUp shipment handled by XpressBees. Loss ₹2,712.
Need case owner, case ID, scan/POD/CCTV/handover investigation & refund decision.
AWB: XXX9441
@jagograhakjago@nch1915
@XpressBees_IN@nch1915@FreeUp_App You cannot keep shifting responsibility to @freeupapp. The parcel was handled and delivered by XpressBees under AWB 151360750559441 with visible signsof suspected tampering. Pls investigate the delivery chain, preserve records/CCTV, and provide a written resolution.@DgpKarnataka
@XpressBees_IN@FreeUp_App AWB ending 9441: suspected parcel tampering/substitution remains unresolved despite NCH 9184755 and INGRAM 9521813. I seek case owner, evidence preservation, written findings and refund of ₹2,712. @nch1915#ConsumerRights
@FreeUp_App@XpressBees_IN Final 24-hr request: please provide case owner, written logistics findings and refund decision for ₹2,712. If no reply, I will submit police/cyber + consumer complaint with evidence for suspected parcel tampering. @nch1915#CyberCrime#ConsumerRights
@nch1915@XpressBees_IN@FreeUp_App@XpressBees_IN Any update, your customer care also not working. Pls looks at parcel which is delivered it is complete fraus done by Narayanapura, bengaluru branch. They simply stole the parcel and replace with fake fake one with fake barcode. Nothing is visible except fak barcode
@XpressBees_IN@FreeUp_App@nch1915@BlrCityPolice@CybercrimeCID@Cyberdost Shipment details:
FreeUp Order ID: S1819111193188113920
XpressBees AWB No.: 151360750559441
Amount of loss: ₹2,712
NCH Grievance No.: 9184755
Please do not close this grievance by giving only a phone-support redirection.
@XpressBees_IN@FreeUp_App@nch1915@BlrCityPolice@CybercrimeCID@Cyberdost Pickup scan record
Hub-wise movement logs
POD / delivery proof
Pickup and delivery weight records, if available
CCTV footage at relevant pickup/hub/delivery points
Rider/hub handover chain
Internal complaint notes
@XpressBees_IN@FreeUp_App@nch1915@BlrCityPolice@CybercrimeCID@Cyberdost FreeUp may handle customer refund/claim resolution, but XpressBees controls the logistics-side records. Therefore, I request XpressBees to confirm in writing that the following records will be preserved and shared with FreeUp for investigation: