Net Nine Nine

Mzansi’s fastest-growing Internet Service Provider (ISP) on a mission to connect our communities to affordable, accessible and high-quality internet.

[Net Nine Nine @NetNineNine]

I have logged a support ticket on your behalf, and our team will investigate and take the necessary action to restore your connection. Our average resolution time is approximately 72 hours. If your service has not been restored within this timeframe, please feel free to contact us for further assistance.

Ticket number - #438930

[Net Nine Nine @NetNineNine]

Investigating: 🚨 Net Nine Nine Notice 🚨

Westonaria/Simunye/Bekkersdal

Reason for Outage: Under investigation.

Your area is impacted by a network service outage. Our team is investigating the cause and repairs will b https://t.co/9IkOkoawSQ

[Net Nine Nine @NetNineNine]

Identified: 🚨Net Nine Nine Notice🚨

Selosesha (Thaba-Nchu)

Reason for Outage: Vandalism/Theft

Our technical team have established that the network disruption is caused by vandalism and theft of the network infrastruc https://t.co/UHJFK5GX3X

[Net Nine Nine @NetNineNine]

Investigating: 🚨 Net Nine Nine Notice 🚨

Selosesha (Thaba-Nchu)

Reason for Outage: Under investigation

We are aware of the network disruption affecting some clients in the community. Our team are investigating th https://t.co/UHJFK5GX3X

[Net Nine Nine @NetNineNine]

@Thabiso_btw I am reconfiguring your line in an effort to restore your connection. After 30 minutes, please restart your device and attempt to reconnect. If the issue persists, I will proceed to log a ticket on your behalf, which will be handled by our support team.

[Net Nine Nine @NetNineNine]

@Thabiso_btw Please send me your ticket number so I can investigate further.

[Net Nine Nine @NetNineNine]

@Thabiso_btw Good day,

We can talk here. How can I help you?

[Net Nine Nine @NetNineNine]

@malihlex2 Could you please provide the serial number (SN) located on the back of your router? It should begin with either "ALC" or "485." This will allow me to locate your account and investigate the issue further.

[Net Nine Nine @NetNineNine]

Resolved: 🚨 Net Nine Nine Notice 🚨

Affected Areas: Westonaria / Simunye / Bekkersdal

To all our Net99 clients, the network challenge is now resolved. If you are still experiencing any issues, kindly log a ticke https://t.co/9IkOkoawSQ

[Net Nine Nine @NetNineNine]

Investigating: 🚨 Net Nine Nine Notice 🚨

Westonaria / Simunye / Bekkersdal

Reason for Outage: Under investigation.

Your area is currently affected by a network service outage.Further investigations are ongoing, and w https://t.co/9IkOkoawSQ

[Net Nine Nine @NetNineNine]

Resolved: 🚨 Net Nine Nine Notice🚨

Greater Tubatse

Reason: Damaged cables

Service to your area has been restored. Thank you for your patience during this downtime.

https://t.co/AzI8vhiJL3

[Net Nine Nine @NetNineNine]

Investigating: 🚨Net Nine Nine Notice🚨

Affected Area: Greater Tubatse

Reason for Outage: Damaged Fibre Cable

New infrastructure is currently being installed. Fibre repairs will begin thereafter. We currently do not a https://t.co/AzI8vhiJL3

[Net Nine Nine @NetNineNine]

Resolved: 🚨Net Nine Nine Notice🚨

Ga Rankuwa

We are pleased to inform you that the line reconfiguration following the scheduled fibre network upgrades has been completed successfully.

All affected clients are now co https://t.co/lcfLRzxxn2

[Net Nine Nine @NetNineNine]

Investigating: 🚨Net Nine Nine Notice🚨

Ga-Rankuwa

Please be advised that there have been delays in completing the line reconfigurations following the scheduled fibre network upgrades.

Our technical team is actively w https://t.co/lcfLRzxxn2

[Net Nine Nine @NetNineNine]

Identified: 🚨Net Nine Nine Notice🚨

Ga-Rankuwa

Please be advised that there have been delays in completing the line reconfigurations following the scheduled fibre network upgrades.

Our technical team is actively work https://t.co/lcfLRzxxn2

[Net Nine Nine @NetNineNine]

Resolved: 🚨 Net Nine Nine Notice 🚨

KwaMhlanga

Reason for Outage: Power Supply

Service to the area has been restored. Thank you for your patience and understanding.

For assistance, please visit: https://t.co/eIjjv8g1R2

[Net Nine Nine @NetNineNine]

Investigating: 🚨 Net Nine Nine Notice 🚨

KwaMhlanga

Reason for Outage: Under Investigation

We are aware of the network disruption affecting clients in the community. Our team is investigating the cause and restorati https://t.co/eIjjv8g1R2

[Net Nine Nine @NetNineNine]

Resolved: 🚨 Net Nine Nine Notice 🚨

Botleng

Reason for Outage: Vandalism

Service to the area has been restored. Thank you for your patience.

For assistance: https://t.co/2mP1TMEopn

[Net Nine Nine @NetNineNine]

Investigating: 🚨 Net Nine Nine Notice 🚨

Botleng

Reason for Outage: Under investigation

Your area is impacted by a network service outage. Our team is investigating the cause, and we aim to restore service as quickly https://t.co/2mP1TMEopn

[Net Nine Nine @NetNineNine]

Monitoring: 🚨 Net Nine Nine Notice 🚨

Botleng

Reason for Outage: Vandalism

The majority of clients have been reconnected, and restoration efforts are ongoing to assist the remaining affected clients. Our technical te https://t.co/2mP1TMEopn