New Wave Academy MMA

South London's premier MMA training facility. Home to a number of the rising stars in Professional UK and European MMA.

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

how you operate as a business?

Yu Energy Directors: Is this really what you guys do? Your website paints a very different and misleading image of you as a company.

Reach out to us and make this right with immediate priority. This is unfair and unjust!

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

the Ombudsman.

We will certainly contact the ombudsman, but before it gets to that stage, we are making this issue public as we have spent months going round in circles, spending an absurd amount of time and money.

@energyforyu Enough is Enough! Is this really

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

on this pre-paid meter as opposed to our average £900 monthly bill we were paying previously!

We received a message from Yu Energy the other day informing us that due to them not resolving our problem within the required time frame, we can now refer the case to

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

giving any real explanation other than realising that this isn't a real expense to us, Yu Energy have twice reduced the "outstanding debt" and are now chasing us for just over 5k.

We are currently spending an absolute fortune of £100 per day topping up electricity

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

number from one of your staff which we were meant to use to top up our energy at a local shop. We went to the shop only to be rejected and told by the shop owner that the number is useless without a card. A card we were not informed about by Yu Energy.

Without

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu
enquiring why the money we were putting on the pre-paid meter was going down so fast, we were told that 40% is automatically going towards paying off the 9k debt!

This 9k has been a constant arguing point. We actually shouldn't owe anything.

We were also given a

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu
bank transfers would take a few days to reveive. To get our electricity back on immediately, we had to make a debit card payment on top.

For "convenience," we were given a link to an online portal for payments that never worked!!

To add insult to injury when

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

(which would have affected other units) we phoned Yu Energy who informed us that we had been put on a pre-paid meter due to our debt and we would have to pay them money immediately to get our power back on.

We made a payment by bank transfer only to be told that

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu
Suddenly and without warning. The power was cut from our business during our hours of operation and with customers present. Obviously, in panic we rushed about trying to figure out the cause of the problem. After checking our electrics and eliminating a power cut

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu
we spent 2 plus hours on the phone without getting through to anyone. In the rare occasions we did get through nobody could give an answer and we were fobbed off with "someone will get back to you in a few days" most of the time this return call never came.

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu
for the previous few months.

We contested this straight away. The customer service has been shocking throughout since we started contesting this rebill.

First of all, nobody could explain why the extra 9k had been added. We have lost count of the number of times

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

We took occupany in June 2022 and paid the suggested amount on our monthly bill.

In November 2022 (the same month we started trading as a business) Yu Energy came to fit a smart meter but didn't give us a final reading. We were then hit with a refill of over 9k

[New Wave Academy MMA @NewWaveMMA]

@EnergyforYu

#businessenergy #yuenergy

FAO: The Directors

Unfortunately, we now have no choice but to bring this situation to your attention and publicly on Twitter.

At our Bromley location, we have Yu Energy as our electricity supplier. As a new business.

[New Wave Academy MMA @NewWaveMMA]

https://t.co/5iSx5xM3Yj

[New Wave Academy MMA @NewWaveMMA]

Great match....back up to Liverpool 😊 https://t.co/QG6WfImqRe

[New Wave Academy MMA @NewWaveMMA]

Great match....back up to Liverpool 😊 https://t.co/rvaGLTC3Zn

[New Wave Academy MMA @NewWaveMMA]

Lets go again Kad! https://t.co/Ne66eonTXU

[New Wave Academy MMA @NewWaveMMA]

🥈🥈Double Silver Gi and No Gi today for @jonastheoctopus at @allstarsbjj Manchester.

To add to his bling from Grappling Industries yesterday it was a good weekend all round 👊

@fightsportslondon... https://t.co/dJQ3kR6Zc1

[New Wave Academy MMA @NewWaveMMA]

@jeffocakes was at it again this weekend today at @allstarsbjj Manchester. 🥇Gold in Gi
🥈 No Gi
🥈Absolute Gi

Smashing it!

@fightsportslondon
@fightsportsmiami .
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.
#BJJ #Gi #NoGi #grappling #BrazilianJiuJitsu... https://t.co/hsIcSLqYIu

[New Wave Academy MMA @NewWaveMMA]

The best gyms in the world are part of the Wimp 2 Warrior family! https://t.co/DUfyCEgNp5