Nexidia Inc.

A NICE® Analytics Company. Business solutions for turning customer interactions into valuable insight with advanced speech and text analytics.

[Nexidia Inc. @Nexidia]

Smarter self-service is the future of consumer experiences and Michele Carlson explains how NICE's Enlighten XO enables businesses to deliver engaging CX across digital channels.

Read her new blog >>

https://t.co/6IHw7c98np

#CX #selfservice @NICELtd

[Nexidia Inc. @Nexidia]

What’s next in your #CX strategy? Learn from some of the leading businesses’ experiences.

Get a snapshot of how these organizations transformed their CX and see for yourself the incredible results they are reporting. >> https://t.co/XnZFC4QYxD

#custexp #AI @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

The future is now!

Improve your CX continuously with every customer interaction across EVERY channel with the power of unrivaled AI. Introducing Enlighten XO >>

https://t.co/xmdM5Naw4D

#AI #CX #EnlightenXO @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

We are pleased to announce that Enlighten AI was named the winner in the “Best Use of Predictive and Prescriptive Analytics” category of Computing magazine’s AI & Machine Learning Awards! >>

https://t.co/TvIqJM555r

#AI #CX #contactcenter @NICELtd @Nexidia @KMWorld

[Nexidia Inc. @Nexidia]

NICE has perfect scores across all 24 categories of customer satisfaction in the @DMGConsultLLC 2021-2022 Interaction Analytics Product and Market Report >>

https://t.co/uJd5ohyzvZ

#CX #analytics #customersatisfaction @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

By making expectations for success clearly visible with digital dashboards, change management can become much easier.

Get our how-to guide to embedding analytics in this blog from Abby Monaco @Nexidia >>

https://t.co/ZixONv5xRq

#analytics #CX #contactcenter @NICELtd

[Nexidia Inc. @Nexidia]

Self-service channels need a human touch, and what's more human than conversations?

From interactions on every channel, Enlighten XO understands what customers and agents need >>

https://t.co/JSef5qtyRm

#CX #AI #selfservice @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

Announcing the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as automates the remediation process! Learn more >>

https://t.co/jxI3jCORGI

#AI #CX #EnlightenAI @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

@NICELtd launches Enlighten XO to transform #selfservice interactions into engaging experiences. Using advanced AI, Enlighten XO, creates conversational intelligence to power smart self-service across digital channels.

Read more here >>
https://t.co/zRhzOZNhYW

#CX #AI @Nexidia

[Nexidia Inc. @Nexidia]

With strong growth and momentum NICE is now the highest valued company in Israel. Via @calcalist.

Read more here >>
https://t.co/7gMR0ebEUl

#cloud #CX #Contactcenter #CXone @NICELtd

[Nexidia Inc. @Nexidia]

Creating a tailored, successful analytics program for your contact center may sound daunting, but it shouldn’t be.

Check out this blog and get on the road to flawless customer experience >>

https://t.co/tHKMUBx17t

#AI #CX #analytics #contactcenter @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

What is AI Sentiment Analytics anyway?

Check out our newest white paper that defines Sentiment, how it works, and how you can use it to increase customer satisfaction and operational efficiency >>

https://t.co/lh2mTXo1Km

#CX #contactcenter #Analytics #AI @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

Enlighten AI is the only one-vendor, single AI solution for accelerating action to transform entire organizations into customer-centric businesses.

Check out NICE Enlighten AI for CX, available right out-of-the-box >>

https://t.co/YlTpp7kKtO

#AI #CX #contactcenter @NICELtd

[Integrated Care 24 @ic24uk]

#TechTuesday We’re delighted to announce that we’re leading the way for NHS 111 contact centres with the use of AI-enabled speech analytics technology, Nexidia (@NICELtd). This platform will help us to better understand patient sentiment ➡️: https://t.co/yMC6YqLflb #MadeToBeBrave

[Nexidia Inc. @Nexidia]

Happy agents make happy customers.

So why are you burdening your contact center agents with overwhelming numbers of tools, applications, processes, procedures?

Take a new approach with @NICELtd Real-Time Interaction Guidance >>
https://t.co/P1CzO1G3Jl

#CX #contactcenter

[Nexidia Inc. @Nexidia]

"In 2020, virtualization, which had debuted about a decade earlier, became the engine that kept the economy from shutting down," @Barak_Eilam

Get the details on how technology got companies through the pandemic >>

https://t.co/dEbOtQzDLD

#NICEiLive21 @destinationCRM @NICELtd

[Nexidia Inc. @Nexidia]

Don’t miss @VerizonConnect at #NICEiLive21 sharing how they restructured the focus of their quality program and identified the five agent behaviors that are driving positive customer sentiment with Enlighten AI.

Register now >>

https://t.co/ZwOa8zSsof

@NICELtd #AI #Analytics

[Nexidia Inc. @Nexidia]

NICE Enlighten AI for Customer Satisfaction has been named a winner of the 2021 CUSTOMER Magazine Product of the Year Award by @TMCcustomer!

See how it benefits the overall customer experience while driving ROI >>
https://t.co/sQZNUdghlj

#AI #CX #contactcenter @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

Score big at Interactions Live! We're thrilled to welcome Seven-Time Super Bowl Champion, - Tom Brady!

Register now for FREE and enjoy your front row seat as he takes the stage May 25 & 26 >>

https://t.co/ZwOa8Aa3MP

#NICEiLive21 @NICELtd @Nexidia

[Nexidia Inc. @Nexidia]

Watch this demo video on NICE Enlighten AI and see how you can take the next step to creating extraordinary experiences for your customers. It’s easier than you think! >>

https://t.co/lx5rxLV4ch

#AI #analytics #omnichannel #CX #contactcenter @NICELtd @Nexidia