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The official Next customer care channel - we're here to help 🙂
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Need help or have a question? This is the official customer service channel for Next 📲

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@JCPinCheshire @JCPinCheshire

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@LTakyar Hi there,

I’m so sorry to see this. So that I can look into this for you, can you DM us the following please:

1) Your customer number or email address
2) Your full name
3) The first line of your billing address.

Many thanks

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@diveangel Hi Nic, I’m really sorry, we are unable to send this to you. We even sent you a reminder email that it was due to expire; therefore, the voucher is now void and will not allow us to resend it.

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@rob1wheeler Hi Robyn, I’m sorry to hear that. Can you please DM us your email and your full address so that we can look into this for you?

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@SamanthaEccle10 Hello, please can you DM us your details so we can check this further for you :)  

Many thanks

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@KirsteneK @KirsteneK

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@KirsteneK Hello, so sorry! We are aware of this; the pricing at checkout is correct and this will be corrected soon. 

Many thanks, Sejal

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@BecInHiding Hi, yes, a friend or family member can collect your parcel for you. All they need is a copy of your email order confirmation and your collection code 🙂

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@BecInHiding Hi Bec,

I hope you're well.

Please DM the below so we can get your query resolved.

Full name
1st line of the address
Email address

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@Jh636 @Jh636 I'm really sorry, so that we can look into this further to resolve the issue, please could you private message your full name, first line of your address and the email which you are using? Thanks

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@FreeRangeChrist Hi, I'm really sorry and please be assured this isn't the service we aim to provide. I would need to access your account to look into this further for you. Therefore, please DM us your email address, full name, postcode and let me know the order date?
Thanks

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@FreeRangeChrist @FreeRangeChrist

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@FreeRangeChrist Good afternoon! 

I'm sorry to hear about this, can you DM us your email address, full name, postcode and let me know the order date so I can get this looked into?

Thanks

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@diglet914435 @diglet914435

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@ethanms10 @ethanms10

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@ethanms10 Hi Ethan, 

Yes we can - could you share the item number and size and let me know your local stores? You can also check stock from our store checker which is available on some items on the website🙂️

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@BlackChineyy Hi Chineyy,

Please can you dm us so we can assist you further. Thank You

[Next @nextofficial]

Need help or have a question? This is the official customer service channel for Next 📲

[Next @nextofficial]

@diglet914435 Hi

I'm really sorry, so that we can look into this further, please private message us with your email address, full name and postcode so we can look into this further.

Thanks

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@diglet914435 @diglet914435

[Next @nextofficial]

@diglet914435 @diglet914435 Hi, 

I'm sorry to see this, can you try to clear your cookies and cache or use a different device to see if that helps, if no please DM us with your email address, full name and postcode so we can look into this further. 

Thanks🙂️