Niantic Support

Official support account for @pokemongoapp, @pikminbloom, @mh_now_en and @nianticwayfarer. Now a part of @Scopely!

[Niantic Support @NianticHelp]

@OkyArtha Thanks for sharing your GO Battle League experience, Artha! Give the steps in this article a try (https://t.co/FJbYejkCIB) before you start a set to minimize similar issues. Let's connect over DM to help you better! ^GK https://t.co/O3fS7jGi1S

[Niantic Support @NianticHelp]

@K117508 Hey Trainer! Try clearing your browser cache or using a different browser to see if that helps you access the website. Also, try switching between your internet sources and make sure no VPN is connected. Let us know if this helps. ^GK

[Niantic Support @NianticHelp]

@gab_pokemon_go ご相談の件、状況を確認いたしますので、DMにてトレーナーニックネームおよび会話IDをお知らせいただけますでしょうか。
（会話IDは、該当のお問い合わせの一番上に��載されている「＃」から始まる数字です。）
お手数をおかけいたしますが、何卒よろしくお願いいたします。

[Niantic Support @NianticHelp]

@KastSamael Hi Samael. The Team GO Rocket Boss Giovanni can now only be found at PokéStops. Please keep exploring more PokéStops with a Super Rocket Radar equipped to encounter and battle Giovanni. Let us know if you have other questions. ^LN

[Niantic Support @NianticHelp]

@Tim615141554551 Hi Tim. The Team GO Rocket Boss Giovanni can now only be found at PokéStops. Please keep exploring the PokéStops with a Super Rocket Radar equipped to encounter and battle Giovanni. Let us know if you have other questions. ^LN

[Niantic Support @NianticHelp]

@EssaZzz Let’s clarify this, Essa! The "Choose Your Path Timed Research" has a daily deadline. Tasks must be completed and rewards claimed before midnight, or they are sadly lost forever. Be sure to claim your rewards early in the coming days so you don't miss out! ^SF

[Niantic Support @NianticHelp]

@Jam3sB0ndoo7 Thanks for reporting this, Trainer! We're aware of the issue where Zygarde showcase points display differently in the Pokémon storage versus the PokéStop Showcase. Our team is looking into it, and we appreciate your patience while we work on a fix! ^SF

[Niantic Support @NianticHelp]

@ChewingGumFox It consistently applies only after the Charged Attack finishes executing. Check out this link for a clearer explanation: https://t.co/QBnCqc6HwO

If your scenario was something else, please elaborate more on the battle! ^SF (2/2)

[Niantic Support @NianticHelp]

@ChewingGumFox We'll clarify, Trainer! When an opponent triggers a Charged Attack, it takes precedence. If you start a Fast Attack but it doesn't finish before their Charged Attack sequence begins, your damage "leaks." This means the game forces your damage to pause and wait. (1/2)

[Niantic Support @NianticHelp]

@PanixAttax1209 For detailed troubleshooting tips, refer to this article: https://t.co/gE4cM31jHo

Let us know how that goes! ^SF (2/2)

[Niantic Support @NianticHelp]

@PanixAttax1209 We'll gladly help, Trainer! If you have already tried removing the connection from your app and reconnecting the device, uninstalling and reinstalling the Pokémon GO app, clearing the list of connected devices from your phone, and factory resetting the device should help. (1/2)

[Niantic Support @NianticHelp]

@GeishaTomihatsu Thanks for flagging, Geisha! We're aware of and investigating the issue with PokéStop Showcase points showing differently. Please stay tuned and keep an eye on our official channels for updates. That said, let's connect via DM for more help! ^RM

[Niantic Support @NianticHelp]

@icomefromkanto Thanks for reporting, Trainer! Our team is aware of and investigating the issue with PokéStop Showcase points showing differently. Please stay tuned to our official channels for updates. That said, we have connected over DM for more info. ^RM

[Niantic Support @NianticHelp]

@10danielsan10 Hi Daniel! We can clarify this Scenic Sunday bonus. Your distance tracked towards Buddy Candy on a Route should accumulate faster than normal. While this isn't visually displayed via numbers, comparing your Candy progress to your Egg distance will show the difference. ^SF

[Niantic Support @NianticHelp]

@ChrisSc60069961 We'll help, Chris! Most issues like a black or white screen can be mitigated by following the troubleshooting tips in this article: https://t.co/omnNfQWfgU

If the issue persists, try reinstalling the app and let us know if that works. We're here to help! ^SF

[Niantic Support @NianticHelp]

Trainers, we resolved an issue where the free daily tasks for GO Pass: June were not available on June 26 & 27. As compensation, we automatically advanced all affected Trainers by 4 GO Pass ranks. Restart the game to see your updated GO Pass: June progress. #PokemonGO

[Niantic Support @NianticHelp]

@AdityaChhutani Hi Aditya! We are unable to discuss ban appeal concerns on social channels. Please contact our dedicated team through this link (https://t.co/wr3jMDuh5O) by selecting the 'Ban Appeal' option in the 'Issue Category' section. One of our team members should look into this. ^SC

[Niantic Support @NianticHelp]

@Mudsdale85 ご連絡の件、ご不便をおかけし誠に申し訳ございません。
今後のレイドにおける不具合を減らすために、以下のトラブルシューティングをお試しください。https://t.co/gfn7JEWZtC
なお、状況を確認いたしますので、DMにてご連絡いただけますでしょうか。
何卒よろしくお願いいたします。

[Niantic Support @NianticHelp]

@InfamousCreep Hi hunter! We would like to let you know that we are aware of the issue and it is currently being fixed. If there is any additional information we can share on this, we'll do so on the forum. ^KK https://t.co/4fbrq9VPuO

[Niantic Support @NianticHelp]

@fricyfire__ Hi Trainer! The issue you're experiencing could be a visual error. Please refresh your game data, download all game assets from Advanced Settings (re-enable Adventure Sync), and see if that helps. Reach out to us with a screen recording if the issue continues. Thanks! ^SC