Nicola Armitage

We are all in the gutter, but some of us are looking at the stars

[Nicola Armitage @NicVicArmo]

@LuxxCurves any chance your team can get back to my multiple messages over Facebook and email regarding my order??

[Nicola Armitage @NicVicArmo]

Please provide an update on this issue @Barclaycard. Please also let me know when I can expect the letter outlining that these errors were not my fault as promised to me over a week ago.

[Nicola Armitage @NicVicArmo]

The WORST customer service I've ever experienced @Barclaycard after failing to refund interest & late payment fees applied to my account in error - you were notified 6 MONTHS AGO, your Team have REFUSED to contact Experian to correct my credit score - we now face losing our home

[Nicola Armitage @NicVicArmo]

Update please @Barclaycard

[Nicola Armitage @NicVicArmo]

STILL waiting for this to be fixed @Barclaycard - Experian contacted you asking if Late Payment fees assigned to my acc were accurate and you said yes!? So they can't correct my credit report. This is YOUR error & we still can't remortgage & face losing our home.

[Nicola Armitage @NicVicArmo]

Update please @Barclaycard

[Nicola Armitage @NicVicArmo]

Another week gone by @Barclaycard - any update? Still not received the letter you promised either?

[Nicola Armitage @NicVicArmo]

@Barclaycard can I have an update as to when I can expect this letter please.

[Nicola Armitage @NicVicArmo]

Any news @Barclaycard? When is this going to be sorted?

[Nicola Armitage @NicVicArmo]

Any news @Barclaycard? When is this going to be sorted?

[Nicola Armitage @NicVicArmo]

Where's my letter outlining your errors on my account @Barclaycard? I was told by Perry I would receive in 5 working days - that was a week ago? I need this to give to HSBC to prove I am not at fault. Why will nobody help us? #poorcustomerservice

[Nicola Armitage @NicVicArmo]

How insulting is this - @Barclaycard is the reason behind all this stress and why we face being homeless. And you think it will make things better to have a chat about it? Stop passing the buck, stop telling us to raise more complaints. Just do your job and correct your mistakes.

[Barclaycard @Barclaycard]

@Grayston2021 help when you're feeling stressed/anxious or that your mental health is suffering: https://t.co/1PwV7V5Vdv I appreciate this has not been a great experience and if you'd like to log a complaint about what's happened you can do this on 2/3

[Nicola Armitage @NicVicArmo]

Where's my letter outlining your errors on my account @Barclaycard? I was told by Perry I would receive in 5 working days - that was a week ago? I need this to give to HSBC to prove I am not at fault. Why will nobody help us? #poorcustomerservice

[Barclaycard @Barclaycard]

@NicVicArmo Hello there Nicola 👋🏼 I'm so sorry about the length of time this is taking - we have chased this again for you today and as soon as we have an update, you'll be the first to know. Since our lest messages here, can I just check if you've been in touch to reopen your complaint? 1/2

[Nicola Armitage @NicVicArmo]

Dotty - I have asked you to stop suggesting that I raise a complaint. A complaint was raised and closed. I have now formally written to @Barclaycard. I am tired of being passed from person to person on this matter. I need one Manager to own this issue and get it resolved.

[Barclaycard @Barclaycard]

@NicVicArmo Hello there Nicola 👋🏼 I'm so sorry about the length of time this is taking - we have chased this again for you today and as soon as we have an update, you'll be the first to know. Since our lest messages here, can I just check if you've been in touch to reopen your complaint? 1/2

[Nicola Armitage @NicVicArmo]

Another week gone by @Barclaycard - any update? Still not received the letter you promised either?

[Nicola Armitage @NicVicArmo]

STILL waiting for this to be fixed @Barclaycard - Experian contacted you asking if Late Payment fees assigned to my acc were accurate and you said yes!? So they can't correct my credit report. This is YOUR error & we still can't remortgage & face losing our home.

[Nicola Armitage @NicVicArmo]

I will be writing to @thetimes about this @Barclaycard - seriously not good enough.

[Nicola Armitage @NicVicArmo]

@Barclaycard Complaint closed. Please stop asking me to raise another. It goes nowhere. Raising to @Barclaycard dozens of times over phone, chat, in branch, everyone says hands are tied. You corrected this issue once before (then reversed it..) why is it taking even longer to correct again??

[Nicola Armitage @NicVicArmo]

@Barclaycard Complaint closed. Please stop asking me to raise another. It goes nowhere. Raising to @Barclaycard dozens of times over phone, chat, in branch, everyone says hands are tied. You corrected this issue once before (then reversed it..) why is it taking even longer to correct again??

[Nicola Armitage @NicVicArmo]

STILL waiting for this to be fixed @Barclaycard - Experian contacted you asking if Late Payment fees assigned to my acc were accurate and you said yes!? So they can't correct my credit report. This is YOUR error & we still can't remortgage & face losing our home.

[Nicola Armitage @NicVicArmo]

After being told my issue would be sorted ASAP on Friday, we're informed the Team I need doesn't have a phone number and it seems our messages are now being ignored by @Barclaycard. We are facing losing our home because of your errors.

[Nicola Armitage @NicVicArmo]

@Barclaycard Raised a complaint already Emily - I get told to refer to your Fraud Team. Fraud Team told me 'its all in hand, we'll correct the error when we send next credit file to Experian' Experian receive updated file last week with erroneous Late Payment Fees still listed. Waste of time.

[Nicola Armitage @NicVicArmo]

@cameron_rob please help 🙏

[Nicola Armitage @NicVicArmo]

STILL waiting for this to be fixed @Barclaycard - Experian contacted you asking if Late Payment fees assigned to my acc were accurate and you said yes!? So they can't correct my credit report. This is YOUR error & we still can't remortgage & face losing our home.

[Nicola Armitage @NicVicArmo]

@Barclaycard what is going on!?? I've just logged into my Experian and the late payment fees have been REAPPLIED dragging my score down even further!! You corrected this only 2 days ago and our mortgage rate is going up day by day!!

[Nicola Armitage @NicVicArmo]

@Barclaycard our bank now requires written confirmation from yourselves outlining that the issues surrounding my account were as a result of errors on your part - pls provide this ASAP as our mortgage has now increased by over £600 since our original application

[Nicola Armitage @NicVicArmo]

@Barclaycard our bank now requires written confirmation from yourselves outlining that the issues surrounding my account were as a result of errors on your part - pls provide this ASAP as our mortgage has now increased by over £600 since our original application

[Nicola Armitage @NicVicArmo]

After being told my issue would be sorted ASAP on Friday, we're informed the Team I need doesn't have a phone number and it seems our messages are now being ignored by @Barclaycard. We are facing losing our home because of your errors.

[Nicola Armitage @NicVicArmo]

After being told my issue would be sorted ASAP on Friday, we're informed the Team I need doesn't have a phone number and it seems our messages are now being ignored by @Barclaycard. We are facing losing our home because of your errors.

[Nicola Armitage @NicVicArmo]

The WORST customer service I've ever experienced @Barclaycard after failing to refund interest & late payment fees applied to my account in error - you were notified 6 MONTHS AGO, your Team have REFUSED to contact Experian to correct my credit score - we now face losing our home

[Nicola Armitage @NicVicArmo]

The WORST customer service I've ever experienced @Barclaycard after failing to refund interest & late payment fees applied to my account in error - you were notified 6 MONTHS AGO, your Team have REFUSED to contact Experian to correct my credit score - we now face losing our home

[Nicola Armitage @NicVicArmo]

The WORST customer service I've ever experienced @Barclaycard after failing to refund interest & late payment fees applied to my account in error - you were notified 6 MONTHS AGO, your Team have REFUSED to contact Experian to correct my credit score - we now face losing our home