An update here.
@christinacaci reached out and made things right.
I appreciate it when leaders take responsibility and do the right thing.
I trust that future customers will be well served.
I will never use @TrustVanta again after how they just treated us.
My company was acquired in August of 2025. We promptly emailed Vanta to inform them that we are shutting down our business and need to cancel.
After 1 month, they finally replied with direction.
"Can you send us acquisition documents?"
I replied back and said "I can't legally share our acquisition documents with a vendor, what do you need?"
They then ghosted us until January of 2026 (5 months later).
During this time, they charged us for 2 quarterly payments (about $5K total).
In January 2026, they finally said they need a certificate of dissolution, which I sent to them. They then refunded us $700.
I asked for a refund dating back to August 26th when we initially sent the cancellation email.
They responded with, "we cannot refund you because the Vanta software was still running until January of 2026. "
It was running BECAUSE YOU GHOSTED US AND DIDN'T PROCESS OUR CANCELLATION.
@christinacaci is this how you do business and treat your customers who trusted you for 2+ years?
Ghostty 1.3 is now out! Scrollback search, native scrollbars, click-to-move cursor, rich clipboard copy, AppleScript, split drag/drop, Unicode 17 and international text improvements, massive performance improvements, and hundreds more changes. https://t.co/IMk3i6528t
relearned the lesson that sometimes you just gotta put your software on a box other than your own. Do it earlier than you think. It susses out issues you never thought you'd have.
@garrytan@dino11 Lot of people still use it and haven’t tried Claude code which is wild. I’m triggered by auto complete now. Pure agentic flow is the way.
The irony of google winning over OpenAI when that was their original mission: to combat google.
Anthropic silently winning corporate.
All google had to do was turn their gaze.
I thought I would miss cmd+f in ghostty but I found that I rarely if ever use it. It will be nice to have it again in the future but am surprised by how long it's been "just fine"