Nicki

[Nicki @NickiMo22]

@Kia thanks for nothing. Worst customer service I’ve ever received. Disgraceful how you don’t stand behind your Carnival and the safety it SHOULD have. Now our family of 5 is out $2400 for your inability to respond and assist in a manufacturing issue. Disgusting.

[Nicki @NickiMo22]

@Kia this has officially become ridiculous. My Carnival has a RECURRING sliding-door problem. You denied goodwill coverage AGAIN. I brought it to the dealership to have it fixed, and THEY SCRATCHED MY CAR. Now I’m in WEEK 2 of a rental while they fix the damage THEY caused.

And here’s the unbelievable part: THE RENTAL’S SLIDING DOOR IS NOW DOING THE SAME THING. So maybe this isn’t just a Carnival problem?!

The rental was also filthy—stains, dirt and garbage left inside. This is what Kia thinks customer service looks like? I have 3 kids and bought a minivan because I needed something dependable. Instead, I’ve spent weeks dealing with repairs, rentals, damage caused by the dealership and Kia refusing to take responsibility. Absolutely unacceptable.

[Nicki @NickiMo22]

Kia, how many times does a sliding door have to fail before you admit it’s a KIA problem?

This is the SECOND time my 2023 Kia Carnival has had an issue with the sliding door mechanism. I had to pay out of pocket to fix it, and Kia’s response? “It’s not under warranty.”

I BOUGHT A MINIVAN FOR THE SLIDING DOORS. 🤦‍♀️

If the same problem happens twice, maybe the answer isn’t “warranty expired.” Maybe it’s build a better product and stand behind it.

Extremely disappointed that Kia would rather make a customer pay for a recurring problem than take responsibility.

@Kia @KiaAmerica This is not goodwill. This is accountability.

[Nicki @NickiMo22]

@Kia @Kia where is the help? I sent a DM. The dealership scratched my car while having it for 2 weeks!! Now I will have to bring it back AGAIN for another WEEK. They are offering no discount either. What is wrong with Kia?!?

[Nicki @NickiMo22]

Disappointed in @Kia and @KiaAmerica. My 2023 Kia Carnival has now had the SAME sliding door mechanism fail for the SECOND time, after multiple recalls on this vehicle. Kia kept my van for an entire week, leaving my family of 5 with three young kids without reliable transportation, only to tell me they won’t cover the repair. A recurring issue on a family vehicle deserves better. #Kia #CustomerService #FamilySafety