@AmazonHelp I'm able to get in touch with customer service in these options but not with accounts specialists. But customer service team is saying they are helpless in this regard and only accounts team can do something about this
@AmazonHelp@AmazonEurope amazon IE closed my account after I placed an order, money was debited. CUSTOMER SERVICE are unable to authenticate or gain access to my account. I have linked only my phone number and not my email to my a/c. I'm completely helpless on this
@AmazonHelp Hi. I have called them a hundred times. But they say that they can't get access or authentication into my account and that my account is closed . I'm not able to get a text message they are sending meWhat is the solution to this? Sometimes they say that the account is on hold
@AmazonHelp Hi Erika. Thanks for the reply. Unfortunately I didn't get a text message on my phone number yet. And since it's a new account I never added my email id too. What's the solution to this? I placed an order on 19th and account was closed on 23rd. Please help me on this
@AmazonHelp@AmazonEurope@ajassy@JeffBezos@AmazonHelp@AmazonEurope I've literally made hundred calls to your customer service team for the last 2 weeks on 1800851549. And there's no positive response. They say that customer service is helpless and only accounts team can help in this? How do I contact accounts team
@AmazonHelp Very poor that I can't get hold of anyone from your OFM team to revive my account. Your CS team says that they work on a separate time frame and are busy. Well it has been 6 days since I reported the issue and have not heard back. @AmazonEurope@amazon
@AmazonHelp@AmazonEurope A bit odd ur manager can't identify if my account belongs to IE or UK even after logging in to IE site and giving out my Irish phone number and the promises to ring me from UK as Irish team is not voice trained? What's happening guys @ajassy@JeffBezos
@AmazonHelp@AmazonEurope ur amazon Ireland team was on the call with me and was unable to fill out a form to revive my account so they transferred me to UK team & the call got disconnected while on transfer. I wonder why your Ireland team is unable to solve an issue on its own
@AmazonHelp@AmazonEurope@amazon Guys your manager promised a resolution in 6 to 12 hours this morning for an issue I have been getting false assurances of a resolution within 24 hours since last Friday, 23 May. This is really poor customer service for a simple issue @ajassy
Hey @AmazonHelp@AmazonEurope pls let me know how do u deal with accounts(that are linked to a phone number& not an email id) that are on hold? How can OFM reach out to me. CS team are helpless.They are unable to connect me to OFM. @ajassy@amazon@JeffBezos@JSalke@panos_panay
@AmazonHelp@AmazonEurope@amazon@ajassy@JSalke I really want to submit billing details or anything else u require but how do I login to my a/c which is closed/on hold as u are stuck at the login screen & when u contact the phone team they are unable to send a code to my number &verify my identity @AmazonHelp@AmazonEurope
Could you please shed some light on how do you expect ofm to contact my account which is linked only to phone number. I never added an email id to my account. Please help on this @AmazonHelp@AmazonEurope@amazon