Nishit Mathur

[Nishit Mathur @NishitMathur]

@reliancejio @JioCare 10+ days now since internet disruption. No action taken until now for a yearly pre-paid pack. Conveniently close escalations ticket without actually resolving the issue. No response even from Appellate authority even after writing 3 times.

[Nishit Mathur @NishitMathur]

@reliancejio @JioCare SR: SR00003870QT, State Escalation: SR000037X6T9 open for 9 days. Wrote to Appellate Auth twice but no resp. Inspite of quoting both SR No and RMN in subj line and email, inorder to avoid a response they say these details are not present in email. Pathetic.

[Nishit Mathur @NishitMathur]

@reliancejio @JioCare Another proof that all you do is close a service request without actually providing a resolution. The actual issue has been open for more than a week and the state escalation has been resolved saying the issue is resolved. How shameless is @reliancejio

[Nishit Mathur @NishitMathur]

@JioCare @JioCare Here is the proof that all @reliancejio cares about is closing a service request rather than resolving the issue. Received a message about closing the state escalation at 10pm last night. Though the request has still not been resolved. This has happened more than 2 times

[Nishit Mathur @NishitMathur]

@reliancejio I've raised 13 service requests since Jan, with each requests taking 3 days to resolve with atleast 3 reschedules. The current open for 7 days, a new record for @JioCare. 30+ days of internet lost for a prepaid annual pack. Sharing details of all 13 in 2 posts.

[Nishit Mathur @NishitMathur]

@JioCare Literally the same message less than an hour back. @JioCare how bad your social media response team is.

[Nishit Mathur @NishitMathur]

@JioCare @reliancejio @JioCare Here is the same response sent to me 5 days ago

[Nishit Mathur @NishitMathur]

@JioCare @reliancejio it's been now 7 days since there is no internet. The appointment keeps getting rescheduled and no one turns up. Even after writing to the Appeal authority there is no action. What sort of customer service is this after paying in advance for a year's connection.

[Nishit Mathur @NishitMathur]

Another day another reschedule by @reliancejio @JioCare. 4th day since I raised the issue, rescheduled 5 times. 11th issue raised in this last 5 months, 25 days of internet lost this yr for a yearly prepaid connection. Some good numbers to show to Akash Ambani for a yearly review

[Nishit Mathur @NishitMathur]

@JioCare

[Nishit Mathur @NishitMathur]

@JioCare @JioCare another reschedule but no one showed up. No communication get a silent delay update on the app without any notification. No internet for 7 days now.

[Nishit Mathur @NishitMathur]

@JioCare @JioCare @reliancejio How many time will you reschedule the appointment. Why @reliancejio try find to find a permanent solution. This is absolutely pathetic service standards that Reliance has setup.

[Nishit Mathur @NishitMathur]

@JioCare @JioCare Do you even care about your customers. I dont have internet for last 6 days. Even after a state escalation, the issue cropped up again in just 1 day. Even today no one turned up to fix the issue and the status on app changed to delayed without any notification.

[Nishit Mathur @NishitMathur]

@JioCare @JioCare The connection lasted just 1 day. Out of the last 6 days,I had internet for 1 day. I've raised 12 issue now in last 5M,losing 25+ days of internet.@reliancejio doesn't care because I've already paid for yearly pack. only care about closing issue without any resolution.

[Nishit Mathur @NishitMathur]

@reliancejio @JioCare what's the point of a raising a state escalation after 3 days when you can't even meet that deadline. When will someone at @reliancejio take accountability.

[Nishit Mathur @NishitMathur]

@reliancejio @JioCare says progress is being made. But the same technician (Pyata Satish) assigned informed me yday that the box hasn't been replaced yet and then went on to reschedule the appointment falsely mentioning the client asked for it.