Meet Nivon AI, your AI customer support teammate π«Ά
We've been quietly working on this for the last 6 months. Along the way, we reworked a lot, tested it on our own products, and spent the last month having it handle real customer questions on Aymo and Meku.
Today, Nivon is finally out π
The idea is pretty simple: give Nivon your website, docs, PDFs, past conversations, and instructions, and it learns enough about your product to answer customer questions for you.
You can add it to your website with a simple script or plugin and let it handle the repetitive stuff and when a conversation actually needs a human, Nivon passes it over with the full context and summary, so the customer doesnβt have to explain everything again.
The first release includes:
π€ Agent and chatbot builder
π§ 25+ AI models
π 95+ languages
ποΈ Multiple knowledge sources
π Automatic website re-crawling
π Performance analytics
π₯ Teams and workspaces
π Lead generation
π Integrations and add-ons
We could have launched this months ago, but honestly, we wanted to use it ourselves first and see where it breaks.
Would love to hear what you think π
Made this video for Nivon AI with a single prompt. One shot, no edits or ...
Pretty sure I can get something far better if I polish the prompt and be more specific π
Nivon AI WordPress plugin just got approved!
It's a simple plugin that loads the Nivon Agent widget based on your agent settings
If you're using WordPress, give it a try and let us know if there's anything we can improve π
We never planned to build a support tool.
We shipped a dozen products and the queue grew with every launch. Same questions over and over: refunds, integrations, how to add new members, and so on. Every answer was already in our docs. Customers still waited hours.
So we built Nivon. AI support agents trained on your site, docs, and past tickets. When it doesn't know, it hands off to your team with the full thread.
45 days on Aymo and Meku before we sold it to anyone: tickets reaching a human dropped 73%.
Simple, affordable pricing with no per seat fee, and a decent free plan that never expires.
https://t.co/wfqH75J79U
@SSShken That βno way to ask for helpβ part is brutal.
Having an AI agent there to guide users through those missing steps couldβve reduced drop-off.
Most support chats and inboxes are full of questions the docs already answer.
We're building Nivon to handle those, and to hand the rest to a human with full context already attached.
Early days, First look soon!