Ty Mariel

[Ty Mariel @NjonjoMichael]

Interesting conversation about Niko Kadi, but GenZ ought to realise that Kenya's problem is more than removing a single person from office. Government is a system.
#CitizenSundayLive

[Ty Mariel @NjonjoMichael]

@SafaricomPLC @Safaricom_Care representatives covering MSHWARI FRAUD. Money disappears from lock savings account and NEVER credited to MSHWARI. Call safaricom, they say money is still processed. 3 days later the transaction can neither be traced nor accounted for.

[Ty Mariel @NjonjoMichael]

@KenyaPower can't reload my tokens. Meter No: 37182979106

[Ty Mariel @NjonjoMichael]

@kplc how can I get my utility bill statement?

[Ty Mariel @NjonjoMichael]

@TelkomKenya your data bundles zinapotea Kama ile pesa ya NYS. When u call the company, they are still following on the issue but NO RESULTS. #WajingaNyinyi

[Ty Mariel @NjonjoMichael]

@TelkomKenya if only your customer service was as impressive as your data packages, perhaps most people wouldn't mind to switch to your company but as it is YOU SUCK!! VERY UNRESPONSIVE! SO SAD!!

[Ty Mariel @NjonjoMichael]

@TelkomKenya I need my unfairly used up data bundles reimbursed. This is my number 0771074761. With the rate that I have been calling you guys to follow up on the issue one could think that I am a shareholder at your company. I NEED RESULTS NOT APOLOGIES!

[Ty Mariel @NjonjoMichael]

@TelkomKenya 0771074761. On 24th Dec my normal data bundles were used up instead of the free night data as is supposed to be case. I have reported the matter since then and followed up on the issue but you keep on apologizing yet doing nothing. NO EXCUSES!! I NEED RESULTS

[Ty Mariel @NjonjoMichael]

@TelkomKenya your customer care service is the worst!! Your supervisors are LIARS. I am not sure who are worse off: the supervisors or the representatives. I reported an issue regarding data usage 3 days ago and I'm yet to get ny help. You Suck!!

[Ty Mariel @NjonjoMichael]

@Telkom if only your competitors offered attractive data bundles packages than you, I wouldn't hesitate to switch to them. Too bad your customer service is VERY POOR AND UNRESPONSIVE. I need my unfairly used up data bundles to be reimbursed immediately.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care @KenyaPower_Care
I feel robbed of my 8 hours and my petty cash of ksh. 90. I should have used that money to buy candles instead at least I wouldn't be wallowing in anguish while in darkness. Just send me my tokens ASAP or at least communicate what's going on.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care If I had bought tokens worth ksh.1000, maybe you would have resolved the issue promptly; but as it is, I only bought tokens for ksh.90 and you cannot see its worth. So Sad!! What better way to spend my Tuesday morning than to complain about my delayed tokens?

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care I feel robbed of my 8 hours and my petty cash of ksh. 90. I should have used that money to buy candles instead at least I wouldn't be wallowing in anguish while in darkness. Just send me my tokens ASAP or at least communicate what's going on.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care It's been more than 3 hours since you asked me to confirm the paybill number that I used to purchase tokens, which I did. What else do you need from me to help you do your job efficiently?

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care If I didn't know better I would say that you are ignoring my messages. @KenyaPower_Care
I bought tokens worth Ksh.90 under the meter number 22170655132 using the mobile number 0740431893 but I have not received the notification. Kindly assist.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care How are you resolving this issue? Do you need forensics and the CIA to address the matter? Just cross-check the M-Pesa confirmation message and send me my tokens. So inefficient!!!NGT1KNMC3L confirmed. Ksh. 90 sent to KPLC prepaid for account 22170655132 on 29/7/19 at 6:20 PM.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care you claim to provide support for all power queries 24/7 yet you have failed to send me the tokens I purchased even after providing MPESA confirmation number. So Sad!! NGT1KNMC3L confirmed. Ksh. 90 sent to KPLC prepaid for account 22170655132 on 29/7/19 at 6:20

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care I wonder whether the word "efficiency" is in your core values. what is so hard about sending delayed tokens. Here is the MPesa confirmation message: NGT1KNMC3L confirmed. Ksh. 90 sent to KPLC prepaid for account 22170655132 on 29/7/19 at 6:20

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care whatever you are doing to resolve my case. Please do it fast. I just need my tokens to have a good night sleep.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care Sure. I am still waiting patiently in darkness! It's been nearly over 7 hours now since I requested your assistance.

[Ty Mariel @NjonjoMichael]

@KenyaPower_Care I am still waiting for my tokens while in darkness. I have never been so frustrated!!! Please send the tokens for NGT1KNMC3L confirmed. Ksh. 90 sent to KPLC prepaid for account 22170655132 on 29/7/19 at 6:20 PM.