@AIRTEL_KE@diamondplatnumz@SympLySimi@fallyipupa01@S__afaricom_PLC Even after receiving a message that my issue has been successfully resolved, I couldn't load even a webpage or send a whatsapp message, and yet I had a whole 35GB of data. Seems like you guys have no idea what you are selling to us.
@AIRTEL_KE Even after receiving a message that my issue has been successfully resolved, I couldn't load even a webpage or send a whatsapp message, and yet I had a whole 35GB of data. Seems like you guys have no idea what you are selling to us.
@AIRTEL_KE 1/ I’ve been a loyal @S__afaricom_PLC user for calls & internet until your agent convinced me to try Airtel. On Oct 28, I registered an Airtel eSIM & was required to buy a Ksh. 1000 premium package for activation. I paid, and everything worked fine… for a while.
@AIRTEL_KE@AIRTEL_KE 5/ Three months after my complaint, I got a message from Airtel saying my issue was "fully resolved." Resolved how? My time, my money, my trust—all wasted.
@AIRTEL_KE@AIRTEL_KE 6/ So, Airtel, will I get a refund? I paid for data that never worked. This wasn’t my fault. Should customers just accept losing their money like this? Do better. We can all agree that your services are not worth our money😤 #AirtelKenya#NetworkFail
2/ Fast forward to Nov 22, 2025, at noon—I was trying to join an important online meeting, but guess what? No calls, no browsing. Despite having enough data, I was completely disconnected. I called you @AIRTEL_KE, and you opened a case.
@AIRTEL_KE@AIRTEL_KE On Jan 18, trusting their word, I bought another Ksh. 1000 package. This time, I had 35GB of data that couldn’t even load a webpage. The entire package expired unused.
@AIRTEL_KE 3/ A week later, I visited @AIRTEL_KE agents in Maralal. They reopened my case, refreshed my SIM, and even swapped it. My existing internet package disappeared in the process. They assured me that if I bought another monthly plan, my booster package would reappear.